Supervisor, Key Accounts
Supervisor, Key Accounts
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$ 56000 - 71500
1 Vacancy
Job Description
Job Family:
Cargo Management
Job Title:
Supervisor II Key Account
Location:
Lombard IL. This position will follow a hybrid work-from-home/office model with at least three days in the office weekly
Role Summary:
This position is responsible for the successful oversight and execution of the goals and functions of the Cargo Management Team. Supervisors will Assist Managers with the development of policies and procedures to provide an optimal level of Account plan execution Customer satisfaction and company profitability. Supervisors will be liaising with other internal stakeholders (sales marketing strategic Yield management EQC operations etc) for problem resolution as well as supporting management with projects and team guidance. The incumbent will report to a Manager or Sr. Manager.
Additional Responsibilities:
- Leadership Competencies
- A day-to-day functional leader with the ability to anticipate challenges and risks and identify opportunities to support the teams overall goals.
- Participates in the development implementation and execution of divisional company and/or area strategic plans goals and objectives. Creates and Implements training tools and guidance to achieve those targets.
- Direct supervisory responsibility for both Analysts and agents.
- Provide support to the team by handling day-to-day business functions and reporting implementation of business development activities and overall guidance of the team.
- Accountability for ensuring the teams are actively engaged and supporting accounts successfully handling daily functions special projects and work volumes in an efficient manner.
- Manages the staffing through the appropriate hiring and disciplinary actions in collaboration with HR.
- Collects curates and delivers performance appraisals for the Team Leads analyst and Specialist within their direct reporting team.
- Ability to work in a collaborative environment with divisional and cross-functional department leaders for improving service levels profitability and driving efficiency.
- Supervisor Task Fulfillment
- Manage all aspects of the Cargo management team including but limited to: Incoming customer escalations work volumes/resources troubleshoot and resolve complex challenges involving cargo movement including but not limited to: customs schedule deviations expedited movement requests technical challenges and account requests and inquiries.
- Direct Supervisory responsibility of a team of Specialists.
- Align distribution of workload and staffing requirements with management to meet required department goals and KPIs.
- General responsibility and accountability for all employees reporting directly to this position in conjunction with the Manager Sr. Manager: Managing performance fostering collaboration and proactively planning for the direction and success of the team.
- Ensures the Specialists within their team are equipped with ample knowledge and training to provide top-level execution of business strategies and Account support.
- Requires extensive knowledge of the organization products and/or services.
- Requires advanced problem solving of supply chain issues.
- Metric and performance reporting
- Liaise with other teams for creation and maintenance of customized reporting to identify areas of risk and support processes.
- Ability to work flexible hours/shifts
Core Required Skills and Competencies:
- Professional and personal leadership demeanor.
- Ability to build rapport across varying personality types.
- Ability to create a productive work environment for the team using gamification trust and other strategies.
- Ambitious and self-motivated.
- Strong Data handling and Analytical reasoning skills
- High level of both verbal and written communication skills
- Strong Critical thinking
- Sound decision-making
- Ability to multitask and prioritize
- Adapts to change and prioritizes for high-end results
- Responsive dependable and follows through
- Team Player
Function-Specific Required Skills and Competencies:
- Leadership and training experience.
- Knowledge of rail vessel and terminal operation and customs are preferred but not required.
- Provides exceptional service to internal and external customers with accuracy efficiency and effectiveness
- Responds to account demands clearly accurately and timely in a caring manner
- G Suite and Microsoft office experience
Required Minimum Years Experience:
Supervisory preferred and 3 function-related experience
Required Minimum Education:
Bachelors Degree Preferred
To learn more about Ocean Network Express NA and other available opportunities please visit us at the below link:
#JIL
What we offer:
Opportunities available with hybrid working arrangements
Total rewards package including medical dental vision life insurance short-term and long-term disability 401K plan
ONE partners with our customers to provide shipping solutions that help them win in the marketplace. ONEs 8000 team members support customers around the world from more than 300 operating and business locations spanning North America South America Europe Asia and Australia. Learn more at.
Required Experience:
Manager
Employment Type
Full-Time
