Key Accountabilities:

Project Coordination 70%

• Support the entire lifecycle of specific projects ranging from strategic planning initiatives to tactical activities.
• Develop manage and control project schedules by updating and communicating timelines with the working team.
• Follow up on outstanding tasks manage/mitigate risks in the project escalating issues if and when necessary.
• Leveraging Stage-Gate approach to projects where applicable.
• Schedule meetings with internal groups and external vendors as needed.
• Facilitate meetings document the minutes of the discussion communicate in a timely manner and follow up on actions for completeness prior to the next meeting.
• Assist in establishing a Project Charter for the specified project defining the projects goals objectives risks assumptions staffing levels roles and responsibilities work breakdown structure milestones and deliverables.
• Document project requirements and scope project resources and monitor the efforts of project team members.
• Efficient delivery of project deliverables effective quality control clear communication of expectations to stakeholders and upward reporting to senior management.
• Conduct project postmortems to identify areas for improvement; make recommendations based on findings.
• Closely monitor the efforts and billing of third-party workers such as consultants contractors and other specialists.
• Conduct cost-benefit analyses risk analyses and ROI calculations to determine project feasibility.
• Promote and use the Software Requirement Specification (SRS) for relevant projects.
• Perform other duties as required

Product Solutions Development (30% of weekly time)

• Conduct interviews with business users to understand their situation and potential needs
• Analyze user feedback to define the problem that needs to be solved
• Create ideas to solve the identified problems and solicit user feedback on potential solutions
• Based on user feedback create solutions that can be tested with the end user until a user and business approved solution is created
• Act as the primary contact between business end users and product developers
• Investigate IT errors in consultation with programmers to test modifications and develop solutions prior to moving to production
• Partner with IT peers and team to provide training and assistance to business users including helping them understand the who what where why how and when functions and/or systems are not performing as expected
• Coordinate with project managers and change management teams on a variety of corporate projects that require IT solutions
• Develop and maintain process documentation for new system or product implementations
• Provide application support for business end users (including TMW)

Continuous innovation and skill development

• Process Mining/ Process Mapping
• Project management
• Change management.
• SQL & Data Management
• Process Standardization
• Six Sigma Practices
• Perform other duties as required

What You Need To Be Successful In This Role:

• University or Community College education in Tech relevant major
• 1-2 years of related experience (including experience in an analytical or process-oriented position or experience in a technical helpdesk position)
• ERP implementation experience is an asset
• SQL database querying and configuration is an asset
• Project Management Professional (PMP) and/or Disciplined Agile Scrum Certification may be advantageous
• Transportation experience / knowledge or a strong interest in network / capacity optimization may be beneficial.
• Scrum master experience may be advantageous
• Advanced Microsoft Office skills in-depth knowledge of Excel required.
• Knowledge of Smartsheet required.

Required Skills:

• Time management skills: ability to prioritize and comfortable handling competing priorities.
• Strong attention to detail.
• Strong interpersonal and learning skills
• Able to be resourceful and seek out answers via learning forums and Google
• Highly developed written and verbal communication skills with the potential interest to prepare and deliver presentations
• Ability to apply critical thinking and problem solving
• Ability to translate client requirements or Use cases to actual working solutions

How To Apply: