HR Knowledge Management Technical Writer - Senior Associate
HR Knowledge Management Technical Writer - Senior Associate
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Job Description
Join our dynamic HR Controls team where you will spearhead the transformation of HR Standard Operating Procedures using cutting-edge tools like ServiceNow and LLM prompts. Elevate your career by conducting impactful training sessions and supporting global records management initiatives!
As a Business Analysis Senior Associate in the HR Knowledge Management team you will be responsible for the creation maintenance and enhancement of HR Standard Operating Procedures (SOPs) within the established document management repository and workflow management tool (ServiceNow). You will act as a primary contact for SOP development ensuring they align with Firmwide Procedures Standards and you will oversee large-scale migrations of SOPs from start to finish including project scoping and analysis while utilizing LLM prompts to advance efficiencies. Additionally you will be tasked with developing and conducting training sessions as necessary participating in and facilitating working sessions and supporting the centralized Records Management Global Steward for Controls and Infrastructure. You will also work closely with Subject Matter Experts (SMEs) Business Partners Control Managers Product Owners and Change Readiness Managers in the development and review of SOPs.
Job Responsibilities
- Develop and maintain HR SOPs within the document management repository and workflow management tool (ServiceNow) providing writing and editing support to HR teams.
- Revise or create procedures based on documentation provided by business and product owners collaborating with SMEs to ensure procedures accurately reflect current operational processes.
- Partner with the Knowledge Management Manager Control Managers and the office of Legal Obligations (OLO) program to ensure documents are accurately aligned as required.
- Manage large migrations of SOPs stored locally on SharePoint sites shared drives and desktops providing project scoping planning and analysis throughout the migration lifecycle.
- Utilize LLM prompts to advance efficiencies in SOP creation and maintenance.
- Maintain the online repository posting new or updated procedures and ensuring document properties are maintained correctly for accurate reporting.
- Balance conflicting demands to support expected work and urgent requests escalating issues related to clients workload tools and processes.
- Manage BAU queues and requests approvals to completion annual certification workflows communications and ownership groups within the document management repository.
- Manage user access for ServiceNow HR Control SharePoint Sites and Shared Drives control library permissions setting permissions as needed.
- Manage relationships with internal clients and partners providing consulting as needed and complete routine administration tasks including attending meetings fulfilling training requirements and reporting to management or clients as requested.
- Prepare weekly status reports monthly Business Review reports and Product and Risk Control Meeting content and provide additional support to the Knowledge Management Manager as required.
Required qualifications capabilities and skills
- Bachelors degree and 4 years of experience managing SOPs and related content.
- Strong logic and analysis skills with an emphasis on procedure writing.
- Critical thinking capabilities to determine logical next steps and follow-up with tactical skills to work quickly and efficiently.
- Knowledge of SharePoint tools including workflows and SharePoint forms for tasks.
- Continuous improvement mindset passion for improving systems and processes and ability to manage and execute projects flawlessly.
- Proven ability to thrive in ambiguous work environments with conflicting priorities and demands and prioritize multiple assignments while maintaining high quality.
- Ability to quickly grasp job function mechanics and synthesize new knowledge into existing parameters.
- Strong communication skills with all levels of employees and management including end-users project teams operation managers and control managers.
- Strong time management problem-solving and prioritization skills with the ability to make independent decisions based on known criteria.
- Basic understanding of structured writing techniques templates style guides and file management with the awareness of and ability to use technical writing conventions and methodologies such as information mapping.
Preferred qualifications capabilities and skills
- Understanding of ServiceNow workflows change readiness communications intake queue management and case work
Additional Information
Applicants must be authorized to work for any employer in the U.S. We arenot ableto provide immigration sponsorship or take over sponsorship of an employment Visa at this Job Grade level and corporate title will be determined at time of offer and may differ from this posting. This role does not provide relocation assistance so all candidates must be local to the work locations listed in the job posting or willing to relocate on their own immediately upon hiring.
Required Experience:
Senior IC
Employment Type
Full-Time
