Education & Customer Service Technician
Education & Customer Service Technician
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Salary Not Disclosed
1 Vacancy
Job Description
Knowledge Skills and Abilities:
Must pass a fingerprint-based background check and have a valid Montana drivers license or obtain one within 60 days of hire
Must be a graduate of the Montana Hunter and Bowhunter Education Programs or be willing to complete the programs within 60 days of hire.
Proficient with computers and basic software for word processing spreadsheet and database management and familiarity with using social media platforms.
Excellent written and verbal communication skills and organizational skills
Supportive of FWP programs and mission.
Knowledge of:
o Educational methods and techniques including group management in classrooms and in the field
o Hunting/bowhunting/fishing/boating and general safety
o Natural Resource Management and Conservation
o Fish & wildlife identification and management
o Common fish & wildlife diseases and invasive species (CWD & AIS)
o Various recreational skills and safety
o Montana hunting & fishing regulations and laws
Enthusiasm and genuine interest in teaching hunter/bowhunter/trapper/angler and conservation education programs and preserving and perpetuating hunting and fishing traditions for future generations
Ability to work with students and the public of all ages backgrounds and learning levels
Ability to work a flexible schedule including some evenings weekends and occasional overnight travel
Be professional and courteous even during periods of high pressure from public demands
Minimum Qualifications (Education and Experience):
The above knowledge skills and abilities are typically acquired through a bachelors degree in fields such as communication education wildlife natural resource management ecology aquatic or wildlife biology and one to two years of job-related experience. Other combinations of education and experience may be considered on a case-by-case basis.
Acceptable fields of study include: Conservation and environmental education natural resource management biology science education elementary or secondary education.
Please remember to attach the required documents Cover Letter and Resume listed in this announcement. Applications missing the requested documents will be considered incomplete and may not progress further in the process. Documents not requested will not be considered in the recruitment process. The State Application is not a substitute for a Resume. This position closes at 11:59 PM Mountain Time on August 10 2025. You must apply through the State of Montana Career site.
Special Information:
Identity of applicants who become finalists may be released to the public if the Department deems it necessary. Employees who exceed 1040 hours in a calendar year are also provided health dental and life insurance. Other benefits include retirement paid vacation sick and holidays. This position may be covered by a VEBA (Voluntary Employee Beneficiary Association).
A successful applicant will be subject to a background investigation.
Telework: You must reside in Montana (or move to Montana) to accept this position. In this position you will be afforded the opportunity to telework however there will be required weekly in-office day(s). Specific conditions will be outlined as part of the job offer and must adhere to state policy.
Montana Fish Wildlife & Parks is seeking seven creative and dynamic educators to join our Communications & Education (CommEd) team. This Education and Customer Service Tech position offers an exciting opportunity to inspire and educate people who are passionate about the outdoors. This role will coordinate plan and deliver many of FWPs most important education programs including hunter bowhunter and trapper education aquatic education boater safety bear awareness a variety of other programs. This person would also assist with customers at our regional offices.
FWPs mission is to Steward the fish wildlife parks and recreational resources for the public now and into the future. In CommEd our divisional mission is to inspire and motivate people to enjoy and protect Montana outdoor resources through timely accurate relevant and engaging information and education. These seven positions are critical to meeting our mission. If you are an experienced educator passionate about the Montana outdoors this job could be perfect for you.
FWP is hiring seven Education and Customer Service Techs one in each of FWPs regional offices. Applicants should rank their preferred regional office locations 1 to 7 from their top choice to their seventh in your Cover Letter.
Job Duties:
Coordinate with volunteer instructors throughout the region to deliver bowhunter hunter and trapper education programs.
Visit school and community groups across the region to deliver conservation education programs.
Work with Regional CommEd Manger to develop strategies to recruit more volunteer instructors.
Deliver other FWP education programs as needed across the region.
Work with Helena and regional CommEd staff to develop strategies to expand audiences for education programs with the goal of furthering the publics knowledge and passion for the outdoors.
State government does not discriminate based on race color national origin religion sex sexual orientation gender identity or expression pregnancy childbirth or medical conditions related to pregnancy or childbirth age physical or mental disability genetic information marital status creed political beliefs or affiliation veteran status military service retaliation or any other factor not related to merit and qualifications of an employee or applicant.
Required Experience:
IC
Employment Type
Full Time
