Hub Assistant
Hub Assistant
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1 Vacancy
Job Description
M t mtou rp About the team
At Student Hubs our work is guided by the following values that reflect our commitment to collaboration leadership learning and community:
- Mana Enhancing: Were a place for uplifting interaction
- Service Excellence: Were professional accurate and responsive
- Manaakitanga: We listen respect understand and care
- Whanaungatanga: We connect partner and strengthen relationships
- Kaitiakitanga: We guide support and see things through.
We deliver a wide range of services to support students on their journey at Waipapa Taumata Rau University of Auckland. Our primary function is to deliver high quality in-person and online services that support students holistically. Our services include:
- Guidance and advice on being a student
- Navigation of the University systems spaces and processes
- Information about study options
- Support with applications and enrolments
- Library & Student IT services.
Our Hub Assistants provide a high standard of customer service assistance and advice across a wide range of enquiries helping current and prospective students to successfully navigate aspects of their student journey at the University of Auckland. Our team of Hub Assistants operate in a front-facing role being the first point of contact for our services.
He krero mu About you
We are looking for highly motivated individuals to join our team of Hub Assistants who:
- Are strong team players who work well in a team environment and are also self-starters
- Demonstrate good customer service skills
- Have the ability to solve problems creatively
- Work well in a fast-paced dynamic and professional environment
- Demonstrate empathy and care for others
- Bring a positive attitude and strong work ethic that align with our values.
Te Whiwhinga mahi The opportunity
City Hub opportunities
Vacancy 1
Hours: 12PM-6PM Monday and 8AM 4PM Tuesday to Friday
Type: Fixed-Term position until May 2026
Vacancy 2
Hours: 8AM -4PM Monday to Wednesday and 9AM-5PM Saturday-Sunday
Type: Permanent position
Vacancy 3
Hours: 2PM 10PM Thursday and 2PM 8PM Friday to Sunday
Type: Permanent position
Grafton Hub Opportunity
Hours: 26 hours working Tuesday- Sunday evenings and weekends
Type: Permanent position
We are also recruiting for casual positions here.
The salary range for this role is $50700 - $55000 per annum depending on experience and qualications.
For more information about the Hub Assistant role please refer to the Position Description.
Our Recruitment Process
We are conducting a volume recruitment process that includes a group activity and individual interviews. Both parts of the recruitment process will take place on Monday 18th August 2025 or Tuesday 19th August 2025. Shortlisted candidates must be available to attend the group interview on these days.
The start date for all roles is 22 September 2025. A two-week induction and training programme will follow primarily based at the City Campus and running from 9:00am to 5:00pm each day.
Ng huatanga kei a mtou What we offer
The University of Auckland is New Zealands leading University and maintains significant computational laboratory and analytic facilities. Auckland is frequently rated as one of the worlds most liveable cities.
The University is committed to providing an excellent working environment through the following:
- Flexible employment practices (including working from home and flexible hours)
- Up to 6.75% company superannuation scheme
- A competitive salary with five weeks annual leave
In addition we also offer career development programs discounted car parking a generous parental leave allowance childcare and other discounts on internal and external services.
For more information please visit Staff Benefits.
Me phea te tuku tono How to apply
Applications must be submitted online by the closing date of 3 August 2025 to be considered. Please include your cover letter and CV highlighting how you meet the skills and experience required. Please note that we may close the job advertisement earlier if we find suitable candidates before the end date.
Please reach out to the hiring team via with any questions about the role. Please note we are happy to answer your questions but we do not accept applications by email.
Additional Information :
Equity
The University is committed to meeting its obligations under the Treaty of Waitangi and achieving equity outcomes for staff and students in a safe inclusive and equitable environment. For further information on services for Mori Pacific women LGBTQIATakatpuiMVPFAFF people with disabilities parenting support flexible work and other personal circumstances go to
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
