Service Dispatcher
Service Dispatcher
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Hourly Salary
USD 18 - 25
Vacancy
1 Vacancy
Posted on :
24-07-2025
Job Description
Job Title: Administrative Assistant
Location: Des Moines
Reports To: Branch Manager
Direct Reports: None
Join Team Kline Where Youre Not Just an Employee Youre an Owner!AtTeam Kline we believe in creating a workplace where YOU truly belong. When you join us you become anemployee owner sharing in our success as we continue to grow and thrive. Since our humble beginnings in 2004 starting from a Des Moines garage weve grown to over 400 team members across five locations: Des Moines Waterloo Cedar Rapids Omaha and Kansas City. Weve expanded our services to include HVAC electrical plumbing and more opening exciting new opportunities for growth and advancement!
Job Summary:
The Administrative Assistant will provide support for daily operations including managing customer inquiries dispatching scheduling billing and general office tasks. The role requires strong organizational skills attention to detail and the ability to handle multiple tasks efficiently.
Key Responsibilities:
We dont just offer a job; we offer a chance to grow with a company that treats you like family. Heres whats waiting for you:
Location: Des Moines
Reports To: Branch Manager
Direct Reports: None
Join Team Kline Where Youre Not Just an Employee Youre an Owner!
Job Summary:
The Administrative Assistant will provide support for daily operations including managing customer inquiries dispatching scheduling billing and general office tasks. The role requires strong organizational skills attention to detail and the ability to handle multiple tasks efficiently.
Key Responsibilities:
- Greeting visitors in person and over the phone providing a positive first impression
- Answer and direct phone calls emails and other correspondence as needed
- Schedule appointments service calls and manage the dispatch board for technicians
- Assist with invoicing billing and bookkeeping tasks as needed
- Assist in daily service tech timecard adjustments
- Constant communication with service technicians in the field for scheduling purposes
- Assist in any Service Dept A/R collections and follow up.
- Scheduling of Service Estimator site visits on estimate calendar
- Ability to distinguish between estimates vs day to day calls vs longer install jobs
- Assist with office organization and light housekeeping tasks
- Process customer requests quickly and efficiently
- Accurate and reliable data entry
- Perform other administrative duties as assigned
- High school diploma or equivalent
- 1-3 years experience in an administrative or office support role
- Proficiency in Microsoft Office (Word Excel Outlook) and basic computer knowledge
- Strong organizational and time management skills
- Excellent verbal and written communication skills
- Ability to multitask and work in a fast-paced ever-changing work environment
- Must have reliable transportation as this is an in-person position
- Ability to accurately type 50 wpm
- Knowledge of Service Titan is a plus
- Experience in the service industry is a plus
- Prolonged periods of sitting at a desk and working on a computer
- Frequent use of a telephone and computer to communicate with customers and teammates
- Occasional lifting of office supplies files and equipment up to 25 pounds
- Ability to move freely around the office to access files office equipment and interact with team members
We dont just offer a job; we offer a chance to grow with a company that treats you like family. Heres whats waiting for you:
- Benefits Galore: Comprehensive medical dental and vision insurance plans plus life and disability coverage.
- Financial Security: 401k with company match plus an Employee Stock Ownership Plan (ESOP)because here you own a piece of the company.
- Paid Time Off: Generous paid holidays PTO and paid time off to relax and recharge.
- Training & Growth: Accredited on-site apprenticeship schooling and career development opportunities.
- Fun Perks: Company outings opportunities to win cash prizes and a team environment like no other.
Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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