Business Office Supervisor
Business Office Supervisor
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Job Description
Posting Date
07/18/25Application Deadline
07/23/25Pay Range
Anticipated Hiring Range: $48000.00 - $61443.20 annuallyFull Pay Range: $48000.00 - $74880.00 annually
Salary offers are based on the candidates equivalent experience and internal equity with other employees within the same job classification. The position is not eligible for overtime compensation.
Job Type
UnclassifiedDepartment
Animal Care and ControlAbout the Position
The Business Office Supervisor supports Maricopa County Animal Care and Controls mission by supervising customer service operations day to day. Reporting directly to the Customer Service Manager this role is responsible for guiding Business Office staff ensuring quality customer service and maintaining consistent procedures for intake lost and found reports reunification services and dog licensing.
The ideal candidate is a hands-on leader who can foster a supportive team environment respond effectively in emotionally sensitive situations and ensure a smooth compassionate experience for the public. The Business Office Supervisor plays a vital role in upholding operational standards while helping people and pets in our community.
Come apply to one of the largest animal shelters in the nation and help us make a difference!
About Us
Proud to Offer
Work with a greater purpose
Tuition reimbursement
Exceptional work-life balance
Opportunities for growth and development within Maricopa County
Low-cost high-value healthcare for you and your qualifying dependents
Child care benefits including access to our upcoming on-site center Maricopa County Kids Club dedicated to serving Maricopa County families exclusively
Paid vacation sick time and parental leave
Extensive wellness program including healthcare premium discounts
Maricopa County participates in the Arizona State Retirement System. This defined retirement benefit requires a 12% monthly contribution rate and includes a 100% employer match on Day 1
Learn more at Work With Us Maricopa County AZ
We Require
Three years of experience working with animals in a veterinary hospital humane society or another animal facility (may include volunteer work)
One year of experience with in-person Customer Service
One year of experience in a leadership role
High school diploma or GED
Must be flexible and able to work all shifts which can include working weekends and holidays determined by the needs of the Department
We Also Value
Fear-Free Certification
Spanish speaking
Job Contributions
Oversee the day-to-day operations of the business office including ensuring consistent service delivery adherence to policies and a welcoming experience for the public. Model professional empathetic communication and handle escalated customer concerns as needed
Lead and develop staff into a high-performing team by setting clear goals delivering regular feedback and supporting individual growth through ongoing coaching and development plans
Conduct recruitment duties including interviewing hiring onboarding and training new business office employees to ensure operational readiness and consistency
Model exceptional customer service and ensure team members consistently deliver courteous empathetic and solution-focused support to the public volunteers and internal stakeholders
Oversee monetary transactions and daily financial processes ensuring accuracy in data entry resolving discrepancies and addressing issues in a timely manner
Conduct routine audits and quality control checks to verify adherence to established protocols service standards and operational procedures
Maintain accurate records and generate reports as required to support data tracking decision-making and transparency
Collaborate with supervisors and staff across locations to review revise and uphold current policies and procedures ensuring alignment and consistent application across the organization
Perform animal handling when necessary to support intake outcome and lost pet services following established safety and care protocols
Participate in department meetings and shelter functions as assigned to maintain alignment with organizational goals and communication
Working Conditions
Work is predominantly performed in an animal shelter with exposure to extreme and varying temperatures excessive noise dogs and cats with unknown temperaments or behaviors animal waste and fluids deceased animals cleaning chemicals and zoonotic diseases
While performing the duties of this job the employee is regularly required to stand and walk on all types of surfaces that are sometimes slippery uneven and rough
Must be able to lift up to 50-100 lbs. occasionally 10-25 lbs. frequently or up to 10-20 lbs. constantly
Selection Procedure
Only the most qualified candidates will be considered
Consideration will only be given to candidates who submit online applications
Candidates will be contacted primarily through email and their Workday online application profile
Must pass a pre-employment background and/or fingerprint investigation as required by statute or policy including drug and alcohol testing requirements for positions designated as safety-sensitive
Maricopa County is an equal opportunity employer.
Apply Now!
Required Experience:
Manager
Employment Type
Full-Time
