Lead Front Desk Agent
Lead Front Desk Agent
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
We are looking for a Lead Front Desk Agent to serve as our guests first point of contact and manage all aspects of their accommodation. If you have a knack for customer service and work experience in the hotel industry wed like to meet you. Ultimately you will help create a pleasant and memorable stay for our guests.
Responsibilities:
- Greeting guests upon arrival and making them feel welcome
- Recognizing repeat VIP status and/or loyalty
- Administering check-ins and check-outs
- Providing front desk services to guests
- Assigning rooms and taking care of administrative duties
- Delivering mail and messages
- Processing guest payments
- Coordinating with housekeeping and staff management
- Training new staff on reservations system
- Being a source of information to guests on various matters such as transport and restaurant advice
- Accommodating general and unique requests
- Diffusing conflict or tense situations with guests handling guest opportunities
Qualifications:
- 1-2 years of work experience as a Front Desk Agent Receptionist or similar role
- Must be available to work a flexible schedule including days nights weekends and holidays
- High school diploma or GED
- Exceptional interpersonal skills
- Excellent written and verbal communication
- Time management and organizational skills
- Conflict resolution experience
- Patience and good listening skills
Benefits:
- Health Insurance
- Dental Insurance
- Vision Insurance
- Life Insurance
- 401(k)
- Short Term Disability
- Free Associate Parking
- Free Meal for every shift worked
- 25% Discount in Resort Outlets
- Hotel Discounts with OPL
- Friends and Family Discount
This is a great opportunity to be a part of an organization that believes our team members are our most important resource and therefore take great pride in selecting individuals that help us to achieve our companys mission.
The company also conducts post-offer employment verifications motor vehicle and criminal background checks.
We are an Equal Opportunity Employer. This company does not and will not discriminate in employment and personnel practices on the basis of race sex age handicap religion national origin or any other basis prohibited by applicable law.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
