Complex Director of Rooms - Hilton San Francisco Union Square and Parc 55 Hotel
Complex Director of Rooms - Hilton San Francisco Union Square and Parc 55 Hotel
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$ 150000 - 170000
1 Vacancy
Job Description
Hilton San Francisco Union Square and Parc 55 A Hilton Hotelis looking for a dynamic professional to join their team as theComplex Director of Rooms. Located in the heart of the city these bustling hotels are home to 177000 square feet of event space 7 food and beverage outlets including San Franciscos highest sky bar with panoramic views of the city by the bay.
A Complex Director of Rooms is responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability.
What will I be doing
As Complex Director of Rooms you would be responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct and administer Rooms Division operations to include but not limited to daily operations guest service standards and initiatives product quality inventory management and cost controls merchandising and marketing systems use management budgeting and forecasting department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely friendly and efficient manner
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues systems and procedures to make improvements accordingly
- Recruit interview and train team members
- Facilitate and coordinate marketing initiatives sales site visits and special requests from other departments
As Complex Director of Rooms you would be responsible for directing and administering the operations of key guest contact departments in the hotels continuing effort to deliver outstanding guest service and financial profitability. Specifically you would be responsible for performing the following tasks to the highest standards:
- Direct and administer Rooms Division operations to include but not limited to daily operations guest service standards and initiatives product quality inventory management and cost controls merchandising and marketing systems use management budgeting and forecasting department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely friendly and efficient manner
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues systems and procedures to make improvements accordingly
- Recruit interview and train team members
- Facilitate and coordinate marketing initiatives sales site visits and special requests from other departments
- Direct and administer Rooms Division operations to include but not limited to daily operations guest service standards and initiatives product quality inventory management and cost controls merchandising and marketing systems use management budgeting and forecasting department management and meeting participation and facilitation
- Respond to guest inquiries and requests and resolve guest issues and concerns in a timely friendly and efficient manner
- Monitor and develop team member performance to include but not limited to providing supervision and professional development scheduling conducting counseling and evaluations and delivering recognition and reward
- Monitor and assess service and satisfaction trends and evaluate and address issues systems and procedures to make improvements accordingly
- Recruit interview and train team members
- Facilitate and coordinate marketing initiatives sales site visits and special requests from other departments
#LI-JG1
EOE/AA/Disabled/Veterans
What are we looking for
Since being founded in 1919 Hilton has been a leader in the hospitality industry. Today Hilton remains a beacon of innovation quality and success. This continued leadership is the result of our Team Members staying true to our Vision Mission and Values. Specifically we look for demonstration of these Values:
- Hospitality - Were passionate about delivering exceptional guest experiences.
- Integrity - We do the right thing all the time.
- Leadership - Were leaders in our industry and in our communities.
- Teamwork - Were team players in everything we do.
- Ownership - Were the owners of our actions and decisions.
- Now - We operate with a sense of urgency and discipline
In addition we look for the demonstration of the following key attributes:
- Quality
- Productivity
- Dependability
- Customer Focus
- Adaptability
What will it be like to work for Hilton
Hilton is the leading global hospitality company spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century Hilton has offered business and leisure travelers the finest in accommodations service amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision to fill the earth with the light and warmth of hospitality unites us as a team to create remarkable hospitality experiences around the world every day. And our amazing Team Members are at the heart of it all!
Salary Range: $150000-$170000
EC Position. Eligible for Bonus
Required Experience:
Director
Employment Type
Full-Time
