Customer Service Representative I
Customer Service Representative I
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Salary Not Disclosed
1 Vacancy
Job Description
Tarkett is looking for a Customer Service Representative to join our talented team in Dalton. This role is primarily responsible for providing exceptional customer care for all commercial direct business. Utilizing excellent in-depth knowledge of company products programs and procedures the CSR will serve as the face of the company to our customers. This role involves managing orders from the receipt of the purchase order to shipment interfacing with customers to process orders handle inquiries and assist other departments all while ensuring timely product delivery and customer satisfaction.
Responsibilities
Demonstrate comprehensive knowledge of Customer Care processes through:
Efficiently and accurately process all customer orders received via EDI telephone email through order entry systems (SAP Web Portals).
Management of customer inquiries such as order status product information stock availability delivery and shipment details freight quotes account status sales programs and referrals to local Tarkett Distributors or other departments (billing credit freight) along with product line knowledge.
Provide freight quotes to customers after processing through the Logistics Department.
Use the CRM system to look up projects and quotes for relevant order details.
Manage emails from a group inbox ensuring a fast response time that is tracked in weekly scorecards
Leverage available resources and problem-solving skills to offer customers proactive and creative solutions.
Participate in daily monthly and ad-hoc team meetings.
Participate in or lead internal team projects focused on collaboration to develop solutions that enhance our Customer Care initiatives and drive continuous improvement.
Review and process weekly order coding corrections report to ensure order coding information is accurately and promptly captured.
Supervise the maintenance of orders and serve as the troubleshooter for multiple departments when technical issues occur.
Fulfill mandatory courses and engage in activities focused on personal and professional growth.
Desired skills and experience
High school diploma or general education degree (GED); AA or BA degree
Proven experience in a customer service role with at least 3 years of experience.
Strong problem-solving abilities and a customer-focused mindset.
Excellent interpersonal and communication skills both verbal and written
Ability to work effectively with cross-functional departments
Microsoft Office proficiency
Ability to read and interpret documents such as procedure manuals work instructions and software manuals
Ability to manage multiple accounts/tasks at any given time Excellent attention to detail
Must be capable of adjusting to continuous changes
Exposure to SAP and CRM preferred
What We Offer
A commitment that Safety is #1
Competitive benefits pay and retirement plan options!
Career growth stability and flexible work arrangements.
Responsible Manufacturing Protecting Our Planet for the Future
We utilize renewable energy and a closed loop recycled water process.
We are committed to reducing greenhouse emissions and water consumption.
We are the only flooring company recognized by the Asthma and Allergy foundation.
Who we are:
With a history of 140 years Tarkett is a worldwide leader in innovative flooring and sport surface solutions with 12000 employees and 34 industrial sites. Offering a wide range of products including vinyl linoleum rubber carpet wood laminate artificial turf and athletic tracks. The Group serves customers in more than 100 countries across the globe.
Committed to change the game with circular economy and to reducing its carbon footprint the Group has implemented an eco-innovation strategy based on Cradle to Cradle principles fully aligned with its Tarkett Human-Conscious Design approach.
Tarkett is listed on Euronext (Compartment B ISIN FR000ticker: TKTT).
Tarkett is an equal opportunity employer. We value diversity in backgrounds and in experiences and promote an inclusive workplace where all employees can perform at their best.
Required Experience:
Unclear Seniority
Employment Type
Full-Time
