Investor Services Call Center Supervisor
Investor Services Call Center Supervisor
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Salary Not Disclosed
1 Vacancy
Job Description
As a leading financial services and healthcare technology company based on revenue SS&C is headquartered in Windsor Connecticut and has 27000 employees in 35 countries. Some 20000 financial services and healthcare organizations from the worlds largest companies to small and mid-market firms rely on SS&C for expertise scale and technology.
Job Description
Investor Services Call Center Supervisor
Location: Kansas City MO Hybrid
Get To Know Us:
Lead and coach the Investor Services call center team to ensure timely accurate shareholder support. Develop performance metrics manage call volumes and reallocate staff to meet service levels. Maintain client relationships support new client onboarding and drive employee engagement. Oversee daily operations ensure regulatory compliance and complete required reporting.
Why You Will Love It Here!
- Flexibility: Hybrid Work Model and Business Casual Dress Code including jeans
- Your Future: 401k Matching Program Professional Development Reimbursement
- Work/Life Balance: Flexible Personal/Vacation Time Off Sick Leave Paid Holidays
- Your Wellbeing: Medical Dental Vision Employee Assistance Program Parental Leave
- Wide Ranging Perspectives: Committed to Celebrating the Variety of Backgrounds Talents and Experiences of Our Employees
- Training: Hands-On Team-Customized including SS&C University
- Extra Perks: Discounts on fitness clubs travel and more!
What You Will Get To Do:
- Supervise coach and direct the activities of the Investor Services team. Ensure representatives are accurate and timely in their communications with shareholders.
- Develop an ongoing metric system for the team and individual associates.
- Monitor daily call volumes and move staff to help backup other TA Operations departments as needed
- Oversee daily/monthly service levels and representative availability to ensure that service level agreements are met.
- Maintain relationships with Clients and provide tailored telephone servicing.
- Motivate employees and create solutions to boost employee morale and satisfaction.
- Manage daily workflow activities and projects to maintain balance between telephone service and workflow.
- Work directly with manager to identify successful and creative ways to solve problems.
- Understand procedural requirements industry regulations and identify solutions when alternatives are needed.
- Work closely with other SS&C supervisors and managers to prepare for client launches and conversions.
- Create and implement controls ensure completion of checklists and maintain department records to reduce risk of errors and facilitate audit review.
- Complete monthly quarterly and annual Client reporting.
- Other duties as assigned
What You Will Bring:
- Bachelors degree or equivalent experience
- Must have at least 2-3 years of previous supervisory or management experience ideally in financial services
- 2-3 years of call center experience required ideally in financial services
- Ideal candidate will have previous experience managing a call center in financial services industry
- Excellent written and verbal communication skills
- Problem solving and numerical reasoning skills; ability to analyze data and take action
- Career oriented highly motivated and self-starting individual
- Ability to work in a fast paced team environment
- Efficient time management with strong organizational skills
- Ability to quickly learn and adapt to new systems processes plans and programs
- Proficiency in Microsoft office tools.
- Ideal candidate will have JIRA Chorus/AWD TAand Microsoft Excel
Thank you for your interest in SS&C! If applicable to further explore this opportunity please apply directly with us through our Careers page on our corporate website @ explicitly requested or approached by SS&C Technologies Inc. or any of its affiliated companies the company will not accept unsolicited resumes from headhunters recruitment agencies or fee-based recruitment services.
SS&C offers excellent benefits including health dental 401k plan tuition and professional development reimbursement plan.SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race color religious creed gender age marital status sexual orientation national origin disability veteran status or any other classification protected by applicable discrimination laws.
Required Experience:
Manager
Employment Type
Full-Time
