Summary:
The crew chief prescribes coordinates controls and performs work activities on restoration projects to successfully fulfill service needs and facilitate a positive customer experience. As the front-line representative of the SERVPRO brand the crew chief demonstrates to customers and clients the companys Here to Help commitment.
Primary Responsibilities:
- Facilitate a positive customer experience and ensure customer satisfaction of services.
- Communicate clear expectations to production technicians and supervise their activities.
- Coordinate and perform production processes as scheduled and ensure quality control.
- Identify safety hazards communicate and establish control measures to ensure the safety of occupants and workers. Follow and oversee safe work practices and adherence to safety and risk management guidelines at all times.
- Document a detailed and accurate job file to support the services provided.
- Manage and control labor and consumable usage on assigned projects. Manage assets by protecting and using equipment and materials properly.
Secondary Responsibilities:
- Coach and train production technicians.
- Communicate with production manager and office staff on project progress and issues.
- Perform daily weekly and monthly vehicle maintenance and equipment maintenance as assigned. Oversee facility and grounds maintenance as assigned.
- Continue development of production expertise in services cleaning products and equipment.
- Other tasks/duties as required by employer.
Necessary Experience and Skill Set:
- Minimum 1 year of experience in cleaning restoration or construction.
- Strong supervisory skills.
- Strong communication skills oral and written.
Formal Education/Training:
High school diploma/GED
IICRC certifications preferred
Physical and Work Environment Requirements:
Regularly lifting 50 pounds independently occasionally lifting up to 100 pounds with assistance walking and standing for long periods of time driving sitting climbing ladders working at ceiling heights working in tight spaces (i.e. crawl spaces attics) repetitive pushing/pulling/lifting/carrying objects working with and around chemicals and working overhead.
While performing the duties of this job the employee is frequently exposed to fumes or airborne particles. The employee is occasionally exposed to a variety of extreme conditions such as heat noxious odors etc. The noise level in the work environment and jobsites may be loud. The employee will be required to occasionally wear a respirator for their safety.
Normal Working Hours Additional Working Hours and Travel Requirements:
This is a full-time position working 8:00 a.m. 5:00 p.m. Monday Friday 40 hours per week. This position frequently requires long hours (beyond 8 hours a day) including some evening and weekend work. Travel is required and is primarily local. However some out-of-area and overnight travel may be expected.
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.