Accessibility Consultant (IT)

Work Location:

Hours:

Line of Business:

Pay Details:

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Were looking for an Accessibility Consultant to join our Assistive Technology team and help ensure that TDs digital solutions are inclusive and compliant with accessibility standards. This role is ideal for someone who is passionate about accessibility understands the impact of inclusive design and can confidently engage with both internal teams and external vendors.

Key Responsibilities

• Review and interpret accessibility conformance reports (e.g. WCAG/VPATs) to assess compliance and risk.
• Ability to evaluate the accessibility of websites applications documents and other ICT solutions against TDs internal accessibility policy and the CAN/CSA ISO 301.549 standard as well as potential impact to customers and colleagues.
• Collaborate with business stakeholders product owners and vendor managers to communicate findings provide guidance and support remediation planning.
• Participate in vendor assessments and procurement processes to ensure accessibility is considered from the outset.
• Document and escalate accessibility risks especially those that may impact compliance with the Accessible Canada Act (ACA) and existing/future regulatory requirements.

CUSTOMER

• Provide specialized technology related support (e.g. research installation configuration provisioning administration support of systems applications) and ensure the service or build support meets or exceeds established standards/service levels while minimizing operational risk
• Partner with key stakeholders to collaborate or review the release of new accessible solutions in a timely manner; reduce change execution times by planning implementations with parallel work streams.

SHAREHOLDER

• Monitor system lifecycles ensuring specifications and functionality support business objectives and architecture decisions undertaking re-development as required
• May monitor the performance of the environment by using meaningful metrics
• Assess and analyze optimization opportunities to the operational environment to improve performance and/or resource utilization

EMPLOYEE / TEAM

• Work effectively as a team supporting other members of the team in resolving critical service issues
• Prioritize and manage own workload in order to deliver quality results and meet timelines
• Support a positive work environment that promotes service to the business quality innovation and teamwork and ensure timely communication of issues/ points of interest.
• Participate in knowledge transfer within the team and business units
• Identify and recommend opportunities to enhance productivity effectiveness and operational efficiency of the business unit and/or team

EXPERIENCE & EDUCATION

• Undergraduate degree or Technical Certificate
• 5-7 years relevant experience
• Strong understanding of digital accessibility principles and standards (e.g. WCAG 2.1 ACA CAN/CSA ISO 301.549).
• Experience reviewing accessibility documentation and identifying gaps or risks.
• Excellent communication skills with the ability to explain accessibility issues to both technical and non-technical audiences.
• A collaborative mindset and comfort working across business IT and vendor teams.
• Knowledge of assistive technologies and how users interact with digital content is an asset.

Testing tools/processes

• Screen Magnifiers (native and consumer based products)
• Screen Readers (JAWS NVDA VoiceOver)
• Manual testing practices (Manual inspection keyboard only etc...)
• Automated testing tools (aXe Lighthouse etc...)
• Document testing (PDF MS Office etc...)

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):