Duty Manager (F/M/X)
Duty Manager (F/M/X)
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Job Description
We are seeking an experienced and dynamic Duty Manager to join our team at Novotel Canberra. As a Duty Manager you will play a crucial role in overseeing daily operations leading staff and ensuring exceptional customer service standards are maintained. This part-time position (30 hours per week) offers an exciting opportunity to make a significant impact on our hotels success. Key responsibilities include:
- Oversee daily operations and ensure smooth running of the Front Office
- Lead motivate and manage staff to achieve organisational goals and maintain high performance standards
- Handle customer enquiries complaints and feedback professionally and efficiently
- Collaborate with other departments to ensure seamless service delivery
- Interpret and generate reports and review daily occupancies to ensure smooth operations
- Implement and enforce company policies procedures and safety regulations
- Respond to and manage emergency situations effectively
Qualifications :
- 3 years experience as a Duty Manager or a similar supervisory role preferably in hotels
- Strong leadership skills with the ability to motivate and inspire teams
- Customer-focused mindset with a commitment to delivering exceptional service
- Excellent communication and interpersonal skills with a proficiency in conflict resolution
- Outstanding problem-solving and decision-making abilities
- Strong organisational and time management skills
- Ability to work flexible hours including evenings weekends and public holidays
- Proficient in Microsoft Office with a strong background in Front Office procedures (Opera Cloud experience favourable)
- Qualification in Business Administration Hospitality Management or related field (preferred)
Additional Information :
In return for your commitment we offer:
- Enjoy discounted Heartist rates across our global network of properties food and beverage venues and wellness centers.
- Grow and travel with your career globally
- Continuous learning and investment into your capability including access to Accor Academy training programs.
Remote Work :
No
Employment Type :
Part-time
Employment Type
Part-time
