Leader, Outreach Staff

At MVP Health Care were on a mission to create a healthier future for everyone which requires innovative thinking and continuous improvement. To achieve this were looking for a Leader Outreach Staff to join #TeamMVP. This is the opportunity for you if you have a passion for health equity your knack for strategic engagement and your love for your community.

Whats in it for you:

• Growth opportunities to uplevel your career
• A people-centric culture embracing and celebrating diverse perspectives backgrounds and experiences within our team
• Competitive compensation and comprehensive benefits focused on well-being
• An opportunity to shape the future of health care by joining a team recognized as a Best Place to Work For in the NY Capital District one of the Best Companies to Work For in New York and an Inclusive Workplace.

Qualifications youll bring:

• A bachelors degree with six years work experience or H.S. Diploma or Equivalent; plus 8 years work experience.

• 3 years of supervisory/leadership skills.

• The availability to work full-time hybrid with travel within Westchester County NY.
• Excellent written communication and interpersonal skills with ability to communicate with multiple audiences including internal and external customers.
• Self-motivated organized problem solver with an ability to inspire lead and work in a team-based environment.
• Understanding of ethnic/cultural differences.
• Familiarity with service area and sensitivity to Government Programs target market.
• Access to reliable transportation is required.
• Physical Demands some lifting/transporting of heavy materials up to 20 lbs. (brochures equipment etc.) might be required.
• Curiosity to foster innovation and pave the way for growth.
• Humility to play as a team.
• Commitment to being the difference for our customers in every interaction.

Preferred skills:

• Experience in a Managed care retail setting
• NYSOH Marketplace facilitated enroller certification preferred (will need to be obtained within first 90 days of employment)
• NY Health Insurance License preferred (will need to be obtained within first 90 days of employment)
• Excellent presentation and communication skills
• Bilingual ability desirable (Spanish preferred)

Your key responsibilities:

• Outreach and promotion of MVP lines of business to individuals and community groups from target market.
• Supervise diverse team of Outreach Representatives and Individual Product Advisors.
• Responsible for overseeing Outreach and promotion of the Plans Medicaid Child Health Plus (CHP) Essential Plan (EP) HARP On-Exchange Qualified Health Plans (QHP) Off-Exchange Plans and Medicare Advantage plans to individuals at Federally Qualified Health Centers (FQHCs) medical provider offices Community Based Organizations (CBOs) WIC Centers churches and schools.
• Conduct regularly scheduled team meetings with staff.
• Complete outreach site schedule and ensure it is updated and entered into Bookings scheduling program on a timely basis.
• Facilitate and participate in all meetings scheduled for the Retail Outreach team. Track and interpret membership enrollment and engagement data in CRM (Dynamics 365) for assigned territories.
• On a regular basis review electronic applications in CRM (Dynamics 365) to ensure the integrity and quality of the enrollment process. Communicate with Leader Field Operations to identify Individual Product Advisors and Outreach Representatives who may require additional follow-up and other training.
• Understand enrollment process and ensure that all field staff is following the NYSOH & CMS guidelines as well as all corporate enrollment processes (SMART).
• Conduct spot checks at outreach locations and events to ensure compliance with enrollment requirements.
• Lead enrollment process to ensure staff is meeting assigned enrollment goals.
• Complete monthly quarterly probationary and annual staff performance appraisals.
• Develop and maintain relationships with community-based organizations & provider partners.
• Ensure enrollment sites compliance with NYSOH and MVPs guidelines.
• Provide Weekly & Monthly Field Outreach Reports to Leader Field Operations.
• Together with Leader Field Operations collaborate with Field Marketing to obtain and provide coverage for appropriate events.
• Contribute to our humble pursuit of excellence by performing various responsibilities that may arise reflecting our collective goal of enhancing healthcare delivery and being the difference for the customer.

Where youll be:

Hybrid; local travel within Westchester County NY

#CS

Pay Transparency
MVP Health Care is committed to providing competitive employee compensation and benefits packages. The base pay range provided for this role reflects our good faith compensation estimate at the time of posting. MVP adheres to pay transparency nondiscrimination principles. Specific employment offers and associated compensation will be extended individually based on several factors including but not limited to geographic location; relevant experience education and training; and the nature of and demand for the role.

We do not request current or historical salary information from candidates.

MVPs Inclusion Statement
At MVP Health Care we believe creating healthier communities begins with nurturing a healthy workplace. As an organization we strive to create space for individuals from diverse backgrounds and all walks of life to have a voice and thrive. Our shared curiosity and connectedness make us stronger and our unique perspectives are catalysts for creativity and collaboration.

MVP is an equal opportunity employer and recruits employs trains compensates and promotes without discrimination based on race color creed national origin citizenship ethnicity ancestry sex gender identity gender expression religion age marital status personal appearance sexual orientation family responsibilities familial status physical or mental disability handicapping condition medical condition pregnancy status predisposing genetic characteristics or information domestic violence victim status political affiliation military or veteran status Vietnam-era or special disabled Veteran or other legally protected classifications.

To support a safe drug-free workplace pre-employment criminal background checks and drug testing are part of our hiring process. If you require accommodations during the application process due to a disability please contact our Talent team atemailprotected.