Senior Technical Program Manager - Content

About The Company:

At Scribd (pronounced scribbed) our mission is to spark human curiosity. Join our team as we create a world of stories and knowledge democratize the exchange of ideas and information and empower collective expertise through our three products: Everand Scribd and Slideshare.

We support a culture where our employees can be real and be bold; where we debate and commit as we embrace plot twists; and where every employee is empowered to take action as we prioritize the customer.

When it comes to workplace structure we believe in balancing individual flexibility and community connections. Its through our flexible work benefit Scribd Flex that employees in partnership with their manager can choose the daily work-style that best suits their individual needs. A key tenet of Scribd Flex is our prioritization of intentional in-person moments to build collaboration culture and connection. For this reason occasional in-person attendance is required for all Scribd employees regardless of their location.

So what are we looking for in new team members Well we hire for GRIT. The textbook definition of GRIT is demonstrating the intersection of passion and perseverance towards long term goals. At Scribd we are inspired by the potential that this can unlock and ask each of our employees to pursue a GRIT-ty approach to their work. In a tactical sense GRIT is also a handy acronym that outlines the standards we hold ourselves and each other to. Heres what that means for you: were looking for someone who showcases the ability to set and achieve Goals achieve Results within their job responsibilities contribute Innovative ideas and solutions and positively influence the broader Team through collaboration and attitude.

About the Team and Role

At Scribd our content is more than just what we serve to users: its the backbone of our product the foundation of our business and key in our ability to drive value for our customers. As a Senior Technical Program Manager focused on Content youll lead cross-functional initiatives that shape how content is ingested enriched trusted and managed at scale.

In this role youll coordinate across Engineering Product Content Operations Legal Finance and more to deliver resilient scalable content systems that power user discovery protect the integrity of our platform and drive the long-term success of the Scribd brands. From managing ingestion workflows and enrichment pipelines to helping mitigate content risks youll serve as the connective tissue between product execution and operational excellence.

This is a high-ownership high-context role for someone who is equal parts program driver systems thinker and is invested in increasing the velocity of our collective efforts.

As Technical Program Manager for the TPM Team you will:

• Act like an owner driving structured coordination and execution for cross-functional content initiatives that improve the reliability and value of our content catalog.

• Serve as the connective tissue across cross-functional teams and stakeholders (Product Applied Research ML Data Engineering Back End Content Engineering Operations etc.) ensuring voices are heard and aligned throughout program lifecycles and deliverables.

• Confidently learn and dive into diverse systems and processes technical or operational to diagram dependencies uncover root causes and align stakeholders on solutions.

• Clarify program intent surface interdependencies and communicate progress risks and decision points with rigor and empathy.

• Create and maintain durable artifacts (e.g. process diagrams ownership maps communication plans) that keep programs on track and scalable.

• Identify bottlenecks and blind spots in current content-related workflows and lead initiatives to increase resilience throughput and clarity.

• Design and support the implementation of scalable end-to-end operations to ensure multiple stakeholder groups can deliver independently with minimal day-to-day oversight.

• Collaborate with Legal and Finance to ensure programs align with compliance standards vendor contracts and risk mitigation practices.

• Partner with Product and Engineering while owning critical workflows related to content scenarios (e.g. content takedowns DMCA compliance metadata failures contractual obligations vendor payouts.)

• Coordinate with other program managers engineering managers product managers software engineers data scientists and leadership teams to ensure clear communication and efficient workflows.

About You:

• You have successfully stood up and delivered complex programs bringing together Engineering Product Management Operations external vendors and business partners to operationalize them for handoff.

• Youre comfortable diving into how things work not just technically but organizationally.

• You can turn ambiguous problems into structured actionable programs and workstreams.

You Have

• 4 - 6 years of experience in program or technical program management operations or similar roles in a cross-functional tech environment.

• Proven ability to lead complex multi-stakeholder programs with both technical and operational components especially where external partners or business teams play key roles.

• Strong systems thinking and ability to map and analyze processes identify gaps and drive alignment across diverse functions and tools.

• Exceptional communication and documentation skills where youre comfortable tailoring your message to a variety of audiences translating ambiguity into clarity.

• Experience working with tools like Jira Confluence G Suite and diagramming platforms (e.g. Lucidchart) to coordinate track and visualize work.

• Comfort operating at multiple levels of detail from birds-eye roadmap alignment to tactical process tracking depending on the needs of the program.

• An ability to operate with urgency and empathy in sensitive high-risk areas of the business.

Nice to Have

• You are comfortable managing projects in the GenAI ML and applied research spaces along with the traditional software engineering stack.

• You have experience working with content management systems at scale.

At Scribd your base pay is one part of your total compensation package and is determined within a range. Our pay ranges are based on the local cost of labor benchmarks for each specific role level and geographic location. San Francisco is our highest geographic market in the United States. In the state of California the reasonably expected salary range is between $124500 minimum salary in our lowest geographic market within California to $194000 maximum salary in our highest geographic market within California.

In the United States outside of California the reasonably expected salary range is between $102500 minimum salary in our lowest US geographic market outside of California to $ 184500 maximum salary in our highest US geographic market outside of California.

In Canada the reasonably expected salary range is between $130000 CADminimum salary in our lowest geographic market to $172500 CADmaximum salary in our highest geographic market.

We carefully consider a wide range of factors when determining compensation including but not limited to experience; job-related skill sets; relevant education or training; and other business and organizational needs. The salary range listed is for the level at which this job has been scoped. In the event that you are considered for a different level a higher or lower pay range would apply. This position is also eligible for a competitive equity ownership and a comprehensive and generous benefits package.

Working at Scribd inc.

Are you currently based in a location where Scribd is able to employ you
Employees must have their primary residence in or near one of the following cities. This includes surrounding metro areas or locations within a typical commuting distance:

United States:

Atlanta Austin Boston Dallas Denver Chicago Houston Jacksonville Los Angeles Miami New York City Phoenix Portland Sacramento Salt Lake City San Diego San Francisco Seattle Washington D.C.

Canada:

Ottawa Toronto Vancouver

Mexico:

Mexico City

Benefits Perks and Wellbeing at Scribd

*Benefits/perks listed may vary depending on the nature of your employment with Scribd and the geographical location where you work.

• Healthcare Insurance Coverage (Medical/Dental/Vision): 100% paid for employees

• 12 weeks paid parental leave

• Short-term/long-term disability plans

• 401k/RSP matching

• Onboarding stipend for home office peripherals accessories

• Learning & Development allowance

• Learning & Development programs

• Quarterly stipend for Wellness WiFi etc.

• Mental Health support & resources

• Free subscription to the Scribd Inc. suite of products

• Referral Bonuses

• Book Benefit

• Sabbaticals

• Company-wide events

• Team engagement budgets

• Vacation & Personal Days

• Paid Holidays ( winter break)

• Flexible Sick Time

• Volunteer Day

• Company-wide Employee Resource Groups and programs that foster an inclusive and diverse workplace.

• Access to AI Tools: We provide free access to best-in-class AI tools empowering you to boost productivity streamline workflows and accelerate bold innovation.

Want to learn more about life at Scribd want our interview process to be accessible to everyone. You can inform us of any reasonable adjustments we can make to better accommodate your needs by emailing about the need for adjustments at any point in the interview process.

Scribd is committed to equal employment opportunity regardless of race color religion national origin gender sexual orientation age marital status veteran status disability status or any other characteristic protected by law. We encourage people of all backgrounds to apply and believe that a diversity of perspectives and experiences create a foundation for the best ideas. Come join us in building something meaningful.