Senior Family Care Navigator
Senior Family Care Navigator
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$ 69000 - 74000
1 Vacancy
Job Description
The University of Southern California (USC) founded in 1880 is located in the heart of downtown Los Angeles and is the largest private employer in the City of Los Angeles. USC is consistently ranked among the nations most prestigious universities and the USC Leonard Davis School of Gerontology features one of the worlds best degree and research programs in Gerontology. TheUSC Leonard Davis Schoolof Gerontology has an international reputation as a hub of aging research and with additional strong programs throughout the university leads the way in defining and advancing the field of Gerontology:
The Family Caregiver Support Center provides a full range of clinical services to include assessment of family caregivers to older adults with multiple medical impairments or cognitive impairments including case management short-term treatment referral crisis intervention and psycho-educational training. Our program is rapidly growing and we need superstars to join our current dynamic team. We are seeking a Senior Family Care Navigator to join our team!
This is a full-time position that will require substantial commitment and flexibility. Will require strong organizational skills and attention to detail. A valid state drivers license and reliable transportation are required. Travel will be required for on-campus meetings. The work schedule varies from 8:30 am to 6 pm Monday through Friday with some weekend work as needed. This position will be hybrid.
Roles and responsibilities to include:
Supervises Intake and Resource staff and student workers.
Coach staff through challenging customer service issues.
Interact with callers and handling client queries and complaints in a timely manner
Consulting with service providers and community agencies on case management issues.
Assisting in development of a community-based referral network.
Organizing conducting reviews of community resources social service agencies and other appropriate referral sources.
Interviewing clients and others to obtain information to assess client medical and/or mental health needs and recommend treatment and/or service modalities.
Assisting in developing and coordinating implementation of department policies and procedures.
Planning and conducting client file quality assurance reviews and recommending changes as appropriate.
Presenting at educational workshops and psycho-educational trainings to professionals and caregivers.
Maintaining monthly units of service logs to document services provided to meet each grants goals.
Communicating program priorities and performance standards and assessing operations using these criteria.
Maintaining information system standards and other systems as needed.
Preferred Qualifications:
Bilingual skills
Supervisory skills
Experience working with family caregivers
Experience developing and conducting professional presentations
Experience working with virtual programs including Zoom and Teams
This is an exempt position with work expected to be standard hours of operations with potential for weekend work. Some travel will be required to conduct presentations or participation in community events. Benefits include a competitive salary and a rich array of USC benefits including healthcare (dental and vision) 403(b) tuition reimbursement national holidays paid vacation and more.
This position is funded by a researchcontract/grantand may be funded by a subsequentcontract/grant. Accordingly your position is contingent upon receipt of the necessary funding from this or any subsequentcontract/grantto continue employment.
The annual salary range for this position is $69000-$74000. When extending an offer of employment the University of Southern California considers factors such as (but not limited to) the scope and responsibilities of the position the candidates work experience education/training key skills internal peer equity federal state and local laws contractual stipulations grant funding as well as external market and organizational considerations.
If you are interested please submit your completed application including a cover letter and resume with references. Thank you for your interest!
Minimum Education:Bachelors degree
Minimum Experience:
2 years
Preferred Education:
Masters degree
Preferred Experience:
5 years
USC is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race color religion sex sexual orientation gender identity national origin protected veteran status disability or any other characteristic protected by law or USC policy. USC observes affirmative action obligations consistent with state and federal law. USC will consider for employment all qualified applicants with criminal records in a manner consistent with applicable laws and regulations including the Los Angeles County Fair Chance Ordinance for employers and the Fair Chance Initiative for Hiring Ordinance and with due consideration for patient and student safety. Please refer to theBackground Screening Policy Appendix Dfor specific employment screen implications for the position for which you are applying.
We provide reasonable accommodations to applicants and employees with disabilities. Applicants with questions about access or requiring a reasonable accommodation for any part of the application or hiring process should contact USC Human Resources by phone at or by email at. Inquiries will be treated as confidential to the extent permitted by law.
- Notice of Non-discrimination
- Employment Equity
- Read USCs Clery Act Annual Security Report
- USC is a smoke-free environment
- Digital Accessibility
If you are a current USC employee please apply to thisUSC job posting in Workday by copying and pasting this link into your browser:
Experience:Senior IC
Employment Type
Full-Time
Key Skills
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