Loan Servicing Coordinator
Loan Servicing Coordinator
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1 Vacancy
Job Description
Its fun to work in a company where people truly BELIEVE in what theyre doing!
Were committed to bringing passion and customer focus to the business.
Job Description
Essential Functions:
Provide administrative services to default servicing staff including but not limited to data entry filing copying and other clerical duties as .
Create and mail required notices to borrowers such as Act 91 and Act 6 letters as well as other letters.
Process the UPS mail and certified mail.
Receive sort process and distribute incoming and outgoing default mail. Research returned mail and forward to appropriate team.
Research using the servicing computer system miscellaneous mail received and distribute accordingly.
Mail FHA Partial Claim packages to HUDs contractor.
Responsible for reviewing certain automated messages (lien alerts) in the servicing system and distributing to applicable staff for further action if needed.
Scan default and other servicing documentation into the metaviewer system.
Retrieve scanned documents and save to shared folder in preparation for foreclosure referrals.
Assist the Loss Mitigation Supervisor and Manager of Default Servicing with projects including update to the Servicing Guide.
Perform other duties as assigned.
Job Requirements
Education:
Associates or higher level degree or at least three years of administrative experience in a professional office environment.
Experience:
Must have experience in Microsoft Word and Outlook and have the skills to learn other applications and systems. Knowledge of MSP system is a plus.
Ability to use office equipment including copier scanner letter folder/stuffing machine etc.
Must be dependable with a proven attendance record.
Knowledge/Skills:
Basic knowledge of loan servicing is a plus.
Demonstrated capacity to communicate effectively in writing and verbally.
Must be able to multi-task effectively and prioritize work as directed.
A high level of conscientiousness and attention to detail is .
Must have the capacity to work independently as well as the ability to work effectively with others.
Must have a professional manner and positive attitude.
Demonstrated ability to maintain the confidentiality of all information gathered on behalf of the Agency and/or its partners which is not otherwise available to the general public.
Physical Requirements:
Requires three to four days in the office at PHFAs Harrisburg Headquarters. One to two days may be worked remotely from an approved home office.
Ability to safely and successfully perform the essential job functions consistent with the ADA FMLA and other federal state and local standards including meeting qualitative and/or quantitative productivity standards.
Ability to maintain regular punctual attendance consistent with the ADA FMLA and other federal state and local standards.
Must be able to talk listen and speak clearly.
Qualifications
Experience
EEO Statement
As an employer PHFA is committed to having a workforce that is diverse and reflects the residents that it serves. We strive to maintain a workplace where all employees and applicants for employment receive equal opportunities in all aspects of employment. There are numerous policies in place at PHFA to help us honor this commitment.
The Pennsylvania Housing Finance Agency is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age disability family status gender national origin political affiliation race or religion.
Diversity Statement
PHFA values honors and commits to the equitable treatment and elimination of discrimination in all forms. We are committed to the diversity of all staff and in all programs and services offered.
Required Experience:
IC
Employment Type
Full-Time
