Delivery Manager
Delivery Manager
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 118730 - 201840
1 Vacancy
Job Description
*We are open to supporting 100% remote work anywhere within the US*
The Delivery Manager will be the execution lead responsible for driving consistent high-quality delivery across Agile teams. This role focuses on ensuring that delivery commitments are met product and engineering expectations are aligned and team performance is visible measurable and continually improving.
With a focus on data-informed execution the Delivery Manager owns delivery performance and quality accountability across the multiple teamsensuring sprint goals are achievable risk is proactively managed and the program is operating with clarity and confidence. This is a delivery-focused leadership position responsible for connecting development activity to measurable outcomes and reporting internal ART health.
Key Responsibilities:
Delivery Execution & Coordination
Align closely with product and technical leadership to ensure scope is delivery-ready and priorities are clear.
Monitor execution against PI commitments ensure consistent Jira workflows to report on delivery cadence and quality as needed.
Provide internal coordination and continuity across teams.
Metrics Reporting & Visibility
Define and maintain delivery performance metrics across teams including:
Velocity and sprint throughput
Feature delivery vs. PI commitments
Bug trends: found in production introduced by releases or caught in lower environments
Production support volume (Tier1 Tier 2 Tier 3 tickets)
Defect resolution timelines and burndown
Build internal dashboards and reporting structures to surface trends and delivery risks and communicate those trends clearly to program leadership and customer stakeholders.
Quality & Support Alignment
Track delivery-related quality metrics that reflect engineering health over timesuch as defect escape rates bugs introduced per release mean time to resolution and reopened defect trends.
Analyze post-launch behavior to identify quality breakdowns tied to deliverylike issues stemming from unclear requirements insufficient test coverage or unstable code paths that lead to increased support volume.
Incorporate production and support issue trends into delivery planning to ensure that recurring quality gaps inform future sprint priorities and engineering practices.
Launch & Hypercare Support
Coordinate readiness efforts for all releases including cutover planning pre-launch quality checks and internal sign-offs.
Establish post-launch hypercare expectations and ensure active monitoring of production issues.
Report on release impact success metrics and any corrective actions needed to improve future delivery cycles.
Governance & Process Improvement
Establish internal delivery governance practices backlog readiness expectations and definitions of done.
Identify and respond to patterns in blockers scope churn or quality gaps across teams.
Support onboarding of new team members and help operationalize delivery processes as the program scales.
Near-Term Focus (First 90 Days)
Stabilize sprint execution across key delivery areas (e.g. Framework Analytics Innovation).
Implement internal dashboards for tracking:
Delivery performance and PI goal alignment
Bugs and defects across environments
Ticket handling across Tier 1 Tier 2 Tier 3 (or whatever we will be calling our support structure)
Feature throughput and post-release issues in alignment with RTE
Support planning and hypercare execution for upcoming releases.
Begin surfacing delivery risks and quality issues with actionable next steps and resolution plans.
Success in This Role Looks Like
Delivery metrics are consistent visible and trusted by both internal leaders and customer partners.
Support and quality metrics are embedded into delivery conversations and drive real improvement.
Internal ART healthdefined by throughput quality and responsivenessimproves over time and is backed by actionable metrics.
Major releases are delivered with clear readiness criteria ownership and post-launch accountability.
Required Qualifications:
Bachelors degree
Minimum of eight (8) years experience as a Delivery Manager Scrum Master Product Owner or Product Manager for a software development team.
Must be able to obtain and maintain a public trust clearance
U.S. Citizenship or Green Card is required due to federal clearance requirement
Candidate must reside in the US be authorized to work in the US and work must be performed in the US
Preferred Qualifications:
Bachelors degree in Computer Science Engineering Information Systems or a related field (Masters preferred)
8 years of experience leading Agile delivery across multiple cross-functional teams in complex matrixed environments
Proven experience owning delivery performance including use of Jira and related tools to drive metrics track execution and report delivery health
Understanding of Agile delivery at scale (e.g. SAFe)
Strong familiarity with quality engineering practices DevOps workflows and the software delivery lifecyclefrom backlog readiness through production support
Experience using data to drive continuous improvement across velocity defect rates and delivery predictability
Demonstrated ability to manage release planning and post-release health including hypercare production issue tracking and delivery retrospective loops
Knowledge of human-centered design principles and their application in Agile environments preferred
Professional Skills:
Ability to synthesize delivery data into actionable insights for internal leadership and client stakeholders
Strong command of delivery metrics (velocity throughput burn down defect trends) and ability to tie them to team behavior and product quality
Adept at facilitating cross-team coordination and removing delivery blockers in real-time
Skilled at building delivery dashboards and reporting mechanisms for both team-level and program-level views
Excellent verbal and written communication skills with the ability to clearly articulate delivery risks trends and successes to both technical and non-technical audiences
Comfortable navigating ambiguity balancing strategic priorities with tactical execution
Known for driving accountability creating delivery focus and fostering a culture of continuous improvement
Experience supporting distributed teams and scaling Agile delivery in large fast-paced organizations
Working at ICF
ICF is a global advisory and technology services provider but were not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges navigate change and shape the future.We can only solve the worlds toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer.Together our employees are empowered to share theirexpertiseand collaborate with others to achieve personal and professional goals. For more information please read ourEEOpolicy.
Reasonable Accommodations are available including but not limited to for disabled veterans individuals with disabilities and individuals withsincerely heldreligious beliefs in all phases of the application and employment process. To requestan accommodationplease emailand we will be happy toassist. All information you provide will be kept confidential and will be used only to the extentto provide needed reasonable accommodations.
Read more aboutworkplacediscriminationrightsor our benefit offerings which are included in theTransparency in (Benefits) CoverageAct.
At ICF we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment the use of artificial intelligence (AI) tools to generate orassistwith responses during interviews (whether in-person or virtual) is notpermitted. This policy is in place tomaintainthe integrity and authenticity of the interview process.
However we understand that some candidates may require accommodationthat involves the use of AI. Ifsuch anaccommodation is needed candidates are instructed to contact us in advance at. Weare dedicated to providingthe necessary support to ensure that all candidates have an equal opportunity to succeed.
Pay Range - There are multiple factors that are considered in determining final pay for a position including but not limited to relevant work experience skills certifications and competencies that align to the specified role geographic location education and certifications as well as contract provisions regarding labor categories that are specific to the position.
The pay range for this position based on full-time employment is:
$118730.00 - $201840.00Nationwide Remote Office (US99)Required Experience:
Manager
Employment Type
Full-Time
