drjobs Operations Specialist – SME

Operations Specialist – SME

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1 Vacancy
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Job Location drjobs

Arlington, TX - USA

Monthly Salary drjobs

Not Disclosed

drjobs

Salary Not Disclosed

Vacancy

1 Vacancy

Job Description

Highlights:

  • This position supports an exciting mission with FBIs CJIS where the candidate will have the opportunity to learn from some of the best in industry and gain skills & expertise that are widely applicable.
  • Mix of Government and contract staff from different companies.
  • Dynamic team and opportunity to perform high-visibility work while learning from some of the best in the industry.
  • Manage IT infrastructure for one of the largest organizations in the world.

Tasks:

  • Responsible for creating producing and maintaining ticketing system reports and metrics reports.
  • Responsible for providing reports on a scheduled basis as well as an ad-hoc basis.
  • Will be responsible for creating and maintaining new Service Level Agreements.
  • Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
  • Analyze and assess customer service requests and provide prompt technical solutions.
  • Prepare and submit progress status and ad hoc reports to management and team leads as required.
  • Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
  • Identify and document areas for process improvements.
  • Contact and effectively communicate with users by telephone electronic communications or in person.

Required Qualifications:

  • Education: Bachelors Degree
  • Experience: 10 years of overall experience

Position Type Shift Information:

  • Day Shift 8:00am-4:30pm

US Citizenship: US citizenship required

Clearance: Current Top Secret with SCI Eligibility

Location: Northern Virginia

Ideal Innovations Inc. is an Equal Opportunity Employer:

All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or veteran status.

Ideal Innovations Inc. is a VEVRAA Federal Contractor.


Required Experience:

Unclear Seniority

Employment Type

Full-Time

Company Industry

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