Highlights:
- This position supports an exciting mission with FBIs CJIS where the candidate will have the opportunity to learn from some of the best in industry and gain skills & expertise that are widely applicable.
- Mix of Government and contract staff from different companies.
- Dynamic team and opportunity to perform high-visibility work while learning from some of the best in the industry.
- Manage IT infrastructure for one of the largest organizations in the world.
Tasks:
- Responsible for creating producing and maintaining ticketing system reports and metrics reports.
- Responsible for providing reports on a scheduled basis as well as an ad-hoc basis.
- Will be responsible for creating and maintaining new Service Level Agreements.
- Identify gaps in workflow processes and present plausible solutions to government management/leads/staff.
- Analyze and assess customer service requests and provide prompt technical solutions.
- Prepare and submit progress status and ad hoc reports to management and team leads as required.
- Utilize trouble-ticketing software for opening/updating/closing tickets in a timely and appropriate manner.
- Identify and document areas for process improvements.
- Contact and effectively communicate with users by telephone electronic communications or in person.
Required Qualifications:
- Education: Bachelors Degree
- Experience: 10 years of overall experience
Position Type Shift Information:
US Citizenship: US citizenship required
Clearance: Current Top Secret with SCI Eligibility
Location: Northern Virginia
Ideal Innovations Inc. is an Equal Opportunity Employer:
All qualified applicants will receive consideration for employment without regard to race color religion sex national origin sexual orientation gender identity disability or veteran status.
Ideal Innovations Inc. is a VEVRAA Federal Contractor.
Required Experience:
Unclear Seniority