Team Leader
Team Leader
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Job Description
Team Leader - AASC
Job Profile
Main Purpose
To assist the Service manager in overseeing accommodation and support services for asylum seekers in accordance with Target Housing policies and procedures.
Accountabilities
- Assist in monitoring on an ongoing basis and periodically audit the services provided to ensure that they meet agreed contractual compliances governed by the Home office.
- Take decisions on referral allocations ensuring properties are ready and up to HHSRS standard.
- Monitor service users compliance with licence agreements and take action to resolve non-compliance issues.
- Implement Target Housing policies and procedures and monitor practice to ensure effective implementation and compliance. Contribute to the development of new policies and procedures and keep existing policies and procedures so that they meet current and future needs of service users and the organisation.
- Ordering and monitoring stock levels.
- Build effective relationships with landlords and other commissioners to ensure that their expectations are fully met.
- Ensure that all records (service users staff contact sheets etc) are accurate and up to date.
- Assist the Service Manager to ensure that all monitoring data for Serco are completed accurately and returned within the timescales. Ensure all work is carried out within the contractual requirement.
- Ensure all maintenance work is carried out in accordance with time scales set by Serco. To inspect properties on a monthly basis to ensure contractual compliancy.
- Keep up-to-date with any relevant health and safety developments or changes in legislation or good practice.
- Attend as required meetings conferences seminars etc on behalf of Target Housing.
- Liaise with external agencies such as Serco Home office refugee council red cross landlords police and others as appropriate to the nature of the work of Target.
- Aim to seek a resolution with regard to resident/neighbour disputes. Mediate during disputes between residents and decide on the appropriate action.
- Perform other such duties as may be required to further the aims of Target Housing.
- Adhere to Target Housings policies procedures and processes.
- To work a flexi hour contract inclusive of evenings and weekends where required.
- To work on a rota with the manager for OOHs calls.
Person specifications
- Up-to-date knowledge of working with asylum seekers
- Experience of providing support or care to vulnerable clients & Families
- Up-to-date knowledge of supported housing
- Knowledge of property maintenance in accordance to Serco contract.
- Sufficient competency to be able to carry out day to day property repairs.
Competencies
Customer Focus (Critical)
Developing & Coaching Others (Critical)
Planning & Organising (Critical)
Confidence & Judgement (Very Important)
Integrity (Very Important)
Communication & Influencing (Very Important)
Team Work (critical)
Flexibility (critical)
Leading by Example (Very Important)
Our Ethos
As an Equal Opportunities employer we have an Equality and Diversity Action plan in place showing our commitment in ensuring continuous improvement in creating an inclusive culture. We also have a committed group of Diversity & Inclusion Ambassadors who meet monthly to ensure progress is being made. We invite applications from people from all backgrounds and cultures especially minority groups that are underrepresented in the workplace. We also welcome applications from those with lived experience. We embrace flexibility and are proud to be a Disability Confident employer.
If you have any special access requirements or other support needs throughout the application process (including interview) please contact us so that we can let you know how we can support you.
Get in touch
If you have any questions about the role please get in touch with
We look forward to speaking with you soon!
Please note: We reserve the right to close our vacancies early if sufficient applications are received. We recommend submitting your application as soon as possible!
Closing Date: 05/08/2025
Required Experience:
Senior IC
Employment Type
Full-Time
