Supporter Relations Officer

Join Our Team as a Supporter Relations Officer!

Are you passionate about making a difference in childrens healthWe are now recruiting for a full-time permanent Supporter Relations Officer to play a critical role in building strong relationships between the RCH Foundation and its supporters who will be responsible for providing excellent customer service to supporters on the phone in person and by executing accurate and timely data entry.

Who we are

Founded in 1989 the Royal Childrens Hospital (RCH) Foundation is the fundraising arm of the Royal Childrens Hospital one of the worlds leading childrens hospitals. The RCH Foundation has the vital role of raising and distributing donated funds to the hospital enabling the very best patient and family care and support and saving and improving the lives of our sickest children. While a legally separate organisation the RCH Foundation works closely with the RCH in achieving its vision.

The Role

The Supporter Relations Officer reports to the Manager Marketing and Supporter Relations and works closely with the wider fundraising and finance teams as well as regularly collaborating and engaging with staff across the organisation. As well as providing excellent customer service to supporters on the phone in person and by executing accurate and timely data entry the incumbent will contribute towards improving the effectiveness of systems being managed including the analysis and development of business processes. This position requires 5 days per week in the office.

About You

• You are purpose driven and committed to the mission and values of the RCH Foundation
• You have 2 years experience in a similar position ideally with experience in the not-for-profit sector
• You have advanced computer literacy including the Microsoft Office Suite
• Ideally you will have experience using SalesForce or a similar CRM
• You are confident in your work but know when and how to consult others to keep work moving to achieve the best results and to avoid risk
• You have a commitment to personal development

Key Selection Criteria

• Demonstrated ability to develop and manage strong customer/supporter relationships.
• Demonstrated experience in the entry and management of data.
• Attention to detail in high volume transaction processing with a high level of accuracy.
• Experience with business process analysis or documentation.
• Excellent inter-personal and oral communication skills including the ability to communicate with people from a broad range of backgrounds.
• Demonstrated problem solving ability and proactive work attitude.
• Ability to work within a team structure and to take responsibility for the completion and delivery of tasks.
• Computer literacy including experience in using a customer relationship management database as well as word processing email and spread sheet applications.

Why Join Us

• Be part of a highly supportive team which consistently rates its culture as one of the best things about working at the RCH Foundation
• Opportunities for professional growth and development
• The chance to make a real impact in the community
• Competitive salary and benefits package including:
  • Salary packaging (up to $15900)
  • Leave loading
  • Three bonus days of leave between Christmas and New Year for the office close-down period
  • Two additional days of leave per year to support staff wellbeing and mental health
  • Two additional days of personal leave per year

How to Apply

If you are ready to take on this exciting challenge and contribute to our mission we would love to hear from you!

• Download the position description.
• Include a cover letter addressing the selection criteria outlined in the position description. Applications which do not address the selection criteria will not be considered.
• Please submit your resume and a cover letter outlining your relevant experience and why you are a great fit for this role on the Bamboo online portal via the Apply For This Job link.

Please email any enquiries to Edward Murphy Manager Marketing and Supporter Relations at using the subject line: Supporter Relations Officer.

Application Deadline:11pm on Tuesday 12 August 2025

Join us and be a part of something meaningful. Together we can make a difference!

The RCH Foundation is committed to a diverse and inclusive workforce. We encourage applications from Aboriginal and Torres Strait Islander people people from culturally and/or linguistically diverse backgroundsall members of the LGBTIQA community and people with disability.

Commitment to child safety

The welfare of children will always be the RCH Foundations first priority and it has zero-tolerance towards to any actions behaviours words or sentiments that may cause harm including child abuse. Policies and practices are sensitive to the protection of children and wherever there is contact with children and their families the aim is to create a child safe environment.

The RCH Foundation is committed to the principles of cultural safety and inclusion of children from diverse backgrounds and to the safety and inclusion of children with disability and recognises that these principles support the safety of all children.