Senior Director, Product Management – Intake

Every day Global Payments makes it possible for millions of people to move money between buyers and sellers using our payments solutions for credit debit prepaid and merchant services. Our worldwide team helps over 3 million companies more than 1300 financial institutions and over 600 million cardholders grow with confidence and achieve amazing results. We are driven by our passion for success and we are proud to deliver best-in-class payment technology and software solutions. Join our dynamic team and make your mark on the payments technology landscape of tomorrow.

What Part Will You Play

• Strategic Vision & Leadership:
  Lead the product vision and strategy for the Global Payments Intake platform. Define and maintain a robust roadmap that reflects the needs of merchants internal underwriters partners (including ISVs and Wholesale) and global regions. Align intake workflows with broader corporate initiatives including our underwriting platform (UCM) integration and future onboarding platforms.
  

• End-to-End Ownership of the Product Lifecycle:
  Oversee all stages of product management for the Intake platformfrom ideation to delivery to monitoring. Ensure Intake products are built to be modular flexible and extensible for multiple use cases including international expansion complex partner needs and conditional approvals.
  

• Stakeholder Engagement and Cross-Functional Collaboration:
  Serve as the key liaison between internal stakeholders (e.g. Sales Underwriting Engineering Legal Compliance Customer Support) and external partners. Champion intake improvements that drive measurable business value and user experience improvements.
  

• Boarding Workflow Management & Session Flexibility:
  Lead development of flexible interoperable workflows to support varied merchant and partner journeys (e.g. sales-led to self-serve transfers board-now-complete-later flows region-specific data routing). Ensure the platform accommodates handoffs between roles and supports collaborative session completion.
  

• Risk Mitigation & Regulatory Compliance:
  Integrate fraud detection and identity/account verification into Intake workflows. Maintain partnerships with third-party services (e.g. credit bureaus ID verification providers account validation APIs and open banking). Ensure adherence to regulatory and compliance standards in each target region.
  

• Data-Driven Decision Making:
  Drive instrumentation for full visibility into user behaviors drop-offs bottlenecks and completions within the Intake process. Leverage analytics to prioritize roadmap enhancements and resolve production issues effectively. Guide your team to track KPIs including application throughput conversion rate and approval time.
  

• Product Design & UX Optimization:
  Ensure seamless user experiences for merchants and partners across desktop and mobile interfaces. Build a framework for optimizing flows for simplicity speed and clarity. Establish UX guardrails for intake forms document capture e-signature integration (e.g. DocuSign) and partner customization.
  

• Integration Oversight:
  Lead API and platform-level integration strategy across UCM or Boarding Applications Merchant Account applications/portals ISV platforms and global lead forms. Ensure backward compatibility system stability and scalability across channels and regions.
  

• Monitoring Post-Boarding Events:
  Work with our underwriting team to define and oversee functionality that tracks post-boarding changes in merchant information that may impact underwriting status or merchant health. Ensure alerts and internal workflows are triggered appropriately to maintain compliance and risk posture.
  

• Global Expansion Enablement:
  Extend the capabilities of Intake to support international business units by enabling multi-lingual multi-currency and localized regulatory-compliant configurations. Champion regional customization while retaining core Intake product architecture.
  

• Team Leadership and Development:
  Hire mentor and lead a team of product managers across varying levels. Foster a high-performance culture of innovation customer-centric thinking and results-driven execution. Act as a coach and subject matter expert across cross-functional product leadership forums.
  

What Are We Looking For in This Role

Minimum Qualifications

• Bachelors degree in a related field (Computer Science Business Product Management or similar); or equivalent combination of education and experience.
  

• Minimum 10 years of product management experience including at least 5 years in a leadership role.
  

• Proven success in leading product strategy and execution in fintech SaaS or digital onboarding platforms.
  

• Deep understanding of merchant onboarding risk/fraud management and regulatory compliance.
  

Preferred Qualifications

• Masters degree in Business Administration or related discipline.
  

• Prior experience with Global Payments or equivalent enterprise-level payment/fintech companies.
  

• Experience leading global product teams and platforms with international compliance requirements.
  

• Strong technical fluency and comfort working with engineering architecture and data science teams.
  

Desired Skills and Capabilities

• Product Strategy Expertise:
  Able to define clear scalable product strategies and roadmaps. Demonstrates business acumen by linking product features to commercial outcomes and customer needs.
  

• Innovation Leadership:
  Establishes repeatable processes for capturing vetting and launching new ideas. Builds a culture of innovation and continuous improvement.
  

• Strong Analytical and Financial Acumen:
  Ability to build and defend business cases analyze cost-benefit tradeoffs and evaluate complex data sets to make informed product decisions.
  

• Customer Empathy and UX Sensitivity:
  Advocates for the end-user experience especially around critical friction points like document submission pends resolution or approval delay. Measures success through user adoption and conversion metrics.
  

• Process Optimization and Change Management:
  Skilled in introducing structure and rigor to evolving product domains. Adept at stakeholder management and navigating ambiguity in large matrixed organizations.
  

• Exceptional Communication:
  Comfortable presenting strategy KPIs and roadmap updates to executive audiences. Leads effective workshops cross-team planning sessions and executive reviews.
  

• Partnership and Vendor Management:
  Experienced in negotiating and managing third-party providers critical to identity verification risk analysis document signing and open banking integrations.
  

• Global Readiness:
  Proven ability to lead localization and compliance work for global deployments balancing standardization with regional needs.
  

Location & Travel Requirements

Position can be based remotely or out of a Global Payments office. Occasional travel expected (1525%) to meet with stakeholders partners and product teams globally.

Why Join Us

Join Global Payments and be at the forefront of shaping the future of merchant onboarding. As the Senior Director for Intake you will lead a product domain that is vital to how businesses start their journey with us. Youll work with world-class engineers risk analysts designers and business teams to create a streamlined secure and scalable intake process that drives company growth.

Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race color religion sex (including pregnancy) national origin ancestry age marital status sexual orientation gender identity or expression disability veteran status genetic information or any other basis protected by law. If you wish to request reasonable accommodations related to applying for employment or provide feedback about the accessibility of this website please contact .