Enrollment Counselor, LifeCircles PACE

Join our Team as an Enrollment Counselor!

Why Youll Love Working Here:

• Career Growth & Development Take your career to the next level with our tuition assistance programs and educational scholarships.
• Wellness Program & Reimbursement Prioritize your health and well-beingreimbursed $120 a year!
• Competitive Benefits for Full-Time Team Members Enjoy Medical Vision & Dental Insurance starting on the 1st of the month after 30 days of hire.
• Retirement Savings Plan Secure your future with employer contributions.
• Daily Pay Get paid when YOU want!
• Generous Paid Time Off (PTO) Includes 6 Paid Holidays and 2 Floating Holidays.
• Team Member Referral Bonus Program Earn $500 when you bring great people to our team!

Schedule: 40 hours per week 8a - 4:30pm with flexibility Monday - Friday

Work Location / Style: During the introductory period training will take place on-site at both our Holland and Muskegon locations. After training is complete the role will transition to a hybrid schedule with the expectation of working remotely three days per week and spending at least one day per week at each location (i.e. two days total on-site).

Department: Life Circles PACE

What Youll Do in This Role:

As an Enrollment Counselor youll guide potential participants and their families through the enrollment process ensuring a smooth and supportive experience from first contact to enrollment. Youll conduct eligibility assessments collaborate closely with the Interdisciplinary Team (IDT) and serve as a key liaison with referral sources and community partners. Your work will help increase awareness of LifeCircles PACE support outreach efforts and uphold compliance standards. This hybrid position supports both our Muskegon and Holland locations with scheduled on-site time required at each.

Primary Responsibilities:

• Build strong collaborative relationships with teammates and communicate effectively across departments.
• Adapt communication to meet the needs of older adults and individuals with varying cognitive abilities.
• Conduct brief eligibility screenings over the phone or in person coordinate and schedule intake appointments.
• Offer tours and host meetings with potential participants and their families at PACE centers.
• Provide administrative support including data entry documentation records requests scheduling and general office tasks.
• Accurately maintain information in CRM and EMR systems; assist with the deployment of documents and materials.
• Assist participants and caregivers by gathering required documents for Medicaid applications; follow up with eligibility workers as needed.
• Maintain regular outreach and follow-up with referral sources caregivers and community partners.
• Complete 2- and 6-month follow-up calls with new enrollees collaborating with the care team to address concerns.
• Support community outreach initiatives and help coordinate events and awareness activities.
• Contribute to quality improvement efforts through reporting documentation and participation in QAPI processes.

What Youll Need:

• High school diploma required; associate or bachelors degree preferred.
• Minimum of 1 year of experience in long-term care healthcare or a related field.
• Exceptional customer service and communication skills including professional phone etiquette.
• Familiarity with the challenges of aging caregiver stress and the needs of older adults.
• Bilingual in English and Spanish required.

The above is a summary of the position it in no way states or implies that these are the only duties this position will be required to perform. If selected for the position you will receive a full job description.

Ready to Make an Impact

At Brio Living Services were looking for compassionate dedicated individuals who are ready to contribute to a supportive and dynamic team. If this sounds like you wed love to have you join us!

Apply today and lets build a healthier future together!

ACCESSIBILITY SUPPORT

Brio Living Services is committed to offering reasonable accommodation to job applicants with disabilities. If you need assistance or an accommodation due to disability please contact us at

BRIO LIVING SERVICES IS AN EQUAL OPPORTUNITY EMPLOYER

Brio Living Services provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race color religion gender sexual orientation national origin age disability or genetics in accordance with applicable federal state and local laws.

Req#9958