CX Process Improvement Specialist

At Iron Mountain we know that work when done well makes a positive impact for our customers our employees and our planet. Thats why we need smart committed people to join us. Whether youre looking to start your career or make a change talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert sustainable solutions in records and information management digital transformation services data centers asset lifecycle management and fine art storage handling and logistics. We proudly partner every day with our 225000 customers around the world to preserve their invaluable artifacts extract more from their inventory and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions If so lets start the conversation.

THE OPPORTUNITY:

Title: CX Process Improvement Specialist

hybrid role

Location: Cluj Romania

About us:

Iron Mountain Incorporated (NYSE: IRM) provides information management services that help organizations lower the costs risks and inefficiencies of managing their physical and digital data. The companys solutions enable customers to protect and better use their informationregardless of its format location or lifecycle stageso they can optimize their business and ensure proper recovery compliance and discovery. Founded in 1951 Iron Mountain manages billions of information assets including business records electronic files medical data emails and more for organizations around the world.

Visit for more information.

Primary purpose of the role:

We are seeking an experienced Black Belt in Enterprise Business Process Improvement to join our

Enterprise Excellence team.

This role is essential to our Global Business Services (GBS) platform focusing on end-to-end process transformation across Iron Mountains global operations. This leader will drive initiatives that enhance efficiency improve customer experience streamline operations and deliver measurable results.

Our vision is to create a globally integrated set of processes that empower our organization to consistently deliver outstanding results drive sustainable growth adapt at evolving to meet the dynamic needs of our business unlocking new opportunities for excellence and enabling exceptional customer experiences across all markets.

The successful candidate will fulfill the below job responsibilities to drive best in class process mapping analysis and understanding.

As a key member of the Enterprise Excellence team you will lead a portfolio of improvement projects using Lean Six Sigma DMAIC Agile and structured problem-solving methodologies. Your efforts will optimize critical processes establish best practices and leverage automation aligning with the strategic priorities of Iron Mountain.

Functional Knowledge Skills and Competencies:

Your role in our mission:

• Strategic Process Transformation & Standardization
• Identify standardize and automate high-impact processes across GBS ensuring alignment with enterprise goals and customer experience standards. Leverage best practices to create a cohesive unified approach to operational excellence.
• Portfolio Management & Prioritization
• Develop a portfolio of improvement projects that drive tangible cost savings process efficiencies and customer satisfaction. Establish clear criteria for prioritizing initiatives based on business value securing stakeholder buy-in for seamless execution.
• Operational Excellence Using Lean and Six Sigma
• Apply Lean Six Sigma Agile and other methodologies to streamline end-to-end processes. Conduct root cause analysis and deploy process control techniques to improve operational efficiency quality and compliance across global teams.
• Cross-Functional Collaboration & Engagement
• Collaborate closely with Global Process Owners to drive enhancements across critical GBS functions aligning process improvements with broader business goals. Facilitate cross-functional workshops to foster collaboration and implement impactful changes.
• Coaching & Change Management
• Train and coach teams on continuous improvement principles embedding a culture of operational excellence. Support change management efforts by establishing a framework for sustainable adoption and scaling best practices across the organization.
• Performance Tracking & Reporting
• Establish and monitor key performance indicators (KPIs) for each project to track progress and measure results. Develop visual management tools and dashboards to provide transparent real-time insights into process health and project impact ensuring alignment with GBS leadership goals.

Candidate Profile:

Education:

• Bachelors degree required preferably in Engineering; Six Sigma Black Belt or Master Black Belt certification is required.
• Advanced degree such as an MBA is a plus.

Experience:

• 10 years of experience leading large-scale Six Sigma and Lean initiatives within global cross-functional environments.
• Proven success in process mapping standardization and performance monitoring particularly in high-impact business functions.
• Strong experience in data analytics KPI benchmarking and statistical modeling to support fact-based decision-making and insights.

Core Competencies:

• Methodologies: Mastery of Lean Six Sigma DMAIC and Agile methodologies; expertise in statistical process control and structured problem solving.
• Project Management: Demonstrated capability in managing complex multi-phase projects across departments with a record of accomplishment of measurable outcomes.
• Analytical Skills: Ability to translate data insights into strategic process improvements; skilled in creating visual management tools to communicate KPIs and process performance.

Communication:

• Excellent verbal and written communication skills adept at conveying complex information to diverse audiences including senior leadership.

Collaborative Leadership:

• Strong cross-functional skills with the ability to drive engagement and
  align teams around shared goals in an international setting.

Industry Knowledge:

• Experience in Finance or IT industries is advantageous bringing an understanding of specific
  regulatory compliance and operational requirements in these sectors

Discover what awaits you:

• Discover Limitless Possibilities: Embark on an exciting journey with Iron Mountain a global organization that embraces transformation and innovation.

• Empowering Inclusion: Join a supportive environment where everyones voice is heard opinions are valued and feedback is encouraged fostering an atmosphere of inclusion and belonging.

• Global Connectivity: Connect with 26000 talented individuals from 59 countries opening doors to diverse cultures and fostering global learning opportunities.
• Championing Individuality: Be part of a winning team that celebrates diversity and encourages individual differences to drive greatness.

• Competitive Total Rewards: supporting your career at Iron Mountain family personal wellness and wellbeing. (Local benefits may vary based on country-specific policies.)

• Embrace Flexibility: Experience the freedom of remote/hybrid work enabling a harmonious work-life balance (dependent on role).
• Unleash Your Potential: Access abundant opportunities for personal and professional growth preparing you for a digitalized future.
• Valuing Every Contribution: Join a workplace that actively encourages and supports all talents recognizing the unique impact of each individual.
• Pioneering Sustainability: Contribute to our vision of fostering a sustainable and thriving workforce leaving an enduring legacy for generations to come.