BPO Team Leader
BPO Team Leader
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Salary Not Disclosed
1 Vacancy
Job Description
Job Title: Team Lead Voice Support (Retail Domain Preferred)
Work Arrangement: Onsite
Shift: 24x7 Rotating Shifts
Location: Cebu
Start Date: ASAP
Openings: 25
About the Role:
We are seeking a proactive and experienced Team Lead to manage a voice support team within a customer service or retail operations environment. The ideal candidate will have a strong background in leading teams especially in high-volume or customer-facing environments. This role is fully onsite and requires flexibility to work across rotating shifts.
Key Responsibilities:
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Team Management: Supervise daily operations of the support team track performance metrics and ensure service level agreements (SLAs) are met.
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Communication: Serve as the liaison between the team and upper management delivering updates policy changes and feedback clearly and effectively.
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Task Delegation & Coordination: Allocate tasks based on team members skills and capacity while ensuring deadlines and quality standards are met.
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Coaching & Development: Provide regular coaching mentoring and performance feedback to team members to support their professional growth.
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Conflict Resolution: Mediate interpersonal issues and ensure a positive team environment to maintain productivity and morale.
Qualifications:
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Education: College degree preferred but open to undergraduates with relevant experience.
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Experience: Minimum of 2 years in a Team Lead or Supervisory role within any line of business (experience in the retail domain is a plus).
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Skills:
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Strong leadership and organizational skills
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Excellent verbal and written communication
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Problem-solving and decision-making abilities
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Comfortable working in fast-paced customer-driven environments
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Employment Type
Full Time
