Technical Account Manager

Join Our Growing Service Team at Advantage Industries Inc.

Are you a skilled self-motivated and customer-oriented professional seeking an exciting and challenging career opportunity Advantage Industries Inc. is looking for a dedicated individual to join our expanding Service Team.

Why Join Us

• Competitive Performance Incentives Earn more based on your contributions.
• Hybrid Work Schedule Enjoy flexibility in your work environment.
• Continuous Learning & Growth Gain knowledge from your teammates and explore new areas.
• Career Advancement As a rapidly growing company we offer opportunities for quick progression.
• Dynamic Work Environment Each day brings unique and diverse client requests.
• Work-Life Balance We prioritize flexible schedules to support your well-being.
• Collaborative & Supportive Culture Join a team that values cohesion and a positive workplace atmosphere.

Salary: $50000 - $60000 plus commissions

Job Description

As a key member of our Service Team you will serve as the primary point of contact for an assigned group of clients delivering high-quality customer service and support. You will receive training in hardware and license quoting troubleshooting techniques and basic technical knowledge while honing exceptional interpersonal skills.

Who Were Looking For

We value dependable professionals who thrive in a high-achieving team environment. If you embrace new challenges persist in finding optimal solutions and demonstrate adaptability self-motivation and creativity in problem-solving this role is for you. You should be able to work both independently and collaboratively while prioritizing tasks effectively. Above all we expect team members to maintain a positive and professional demeanor ensuring clients feel confident in our ability to resolve their concerns.

Key Responsibilities

• Serve as the primary contact for assigned client accounts.
• Manage quoting scoping and service orders effectively.
• Meet performance goals and KPIs while ensuring client satisfaction.
• Retain and strengthen long-term client relationships.
• Handle issue escalation to ensure timely resolutions.
• Travel to client offices as needed.
• Maintain professionalism by dressing appropriately in business attire for client-facing settings.
• Develop structured plans to guide clients through service solutions ensuring a clear path for resolving issues and achieving business goals.
• Assist clients in financial forecasting and resource allocation to optimize IT investments and operational efficiency.
• Assess and evaluate existing IT systems to identify opportunities for improvement scalability and security enhancements.
• Collaborate with clients to formulate strategic technology plans that align with their business objectives and long-term growth.
• Perform additional duties as assigned.

Required Qualifications

• Minimum 1 year of experience in a customer-facing role within a service environment.
• Strong communication and interpersonal skills.
• Basic proficiency in Microsoft Office 365.
• Self-motivation and a desire for continuous learning and growth.
• Ability to identify customer concerns and engage with the appropriate support teams.
• Exceptional attention to detail.
• Ability to work independently and collaboratively within a team setting.

About Advantage Industries

Advantage Industries is a market leader offering diverse career opportunities. We recognize and reward top talent ensuring we provide the highest-quality services and products to our clients. Join us and become part of a dynamic team that values excellence innovation and customer satisfaction.