Team Lead, Hybrid Cloud Operations

WE ARE LOOKING FOR A forward-thinking forward-doing LEADER

The Opportunity
Are you passionate about infrastructure technology and love streamlining processes Do you have a knack for coaching and sharing your expertise to help others shine If so we want you!

Were on the hunt for a dynamic Team Lead to guide our team from day-to-day operations to the implementation of new features for AMAs hybrid cloud infrastructure. Youve transitioned from on-premises to cloud in your career and know what it takes to manage a hybrid cloud environment. We need someone whos super organized and values the power of coaching. Your mission To guide teach and inspire the team to reach their full potential!

The Team Youve Been Looking For
AMA is more than a workplace; its a family. Together we help protect the things that matter most to our more than one-million memberseverything from roadside safety to retail savings food security to childhood well-being. And with operations that span automotive registries travel insurance and more the opportunities to grow with us are almost limitless!

Building on a century of proud service in Alberta communities were passionate about making a meaningful difference in the places where we live and work. And that all begins with our people. As part of the AMA team youll enjoy:

• Competitive salary and flexible benefits
• Employer-paid retirement savings program
• Employee-exclusive discounts on travel insurance memberships and more
• Free travel medical insurance for you and your immediate family
• Ongoing professional development
• Paid vacation and personal days including a Volunteer Day and Me Day
• Flexible work models that make sense for your lifestyle

Who You Are

• Youre a strong communicatorwhen you talk people pay attention.
• You handle multiple priorities with composure and clarity.
• You find great satisfaction in coaching and mentoring your team to help them achieve their best.
• Youre deeply knowledgeable about on-premises infrastructure and cloud technologies are your forte.
• Solving complex problems and explaining them to others is as natural to you as breathing.
• You adopt a lean approach to operational processes and always think about how a process can be automated.
• You love to share thoughts and ideas after all teamwork makes the dream work.
• You believe that a team is greater than the sum of its parts.

How Youll Make an Impact

• Reporting to the Manager IT Infrastructure youll be accountable for a team of technology analysts who are responsible for day-to-day operational activity including but not limited to supporting maintaining and enhancing on-premises and cloud infrastructure.

• Annually youll participate in strategic planning and work with your team to develop and execute tactical plans that add sustainable value to the business.
• Guide junior team members and mentor senior team members in designing and implementing operational standards tools and guardrails.
• Perform people management duties such as mentoring career development and performance reviews.

• Youll foster an environment where learning is constant collaboration is the norm sharing is key and mistakes are lessons and not failures.
• Recommend areas for further improvement in your teams portfolio. This can include operational processes and technology for AMAs on-premises and cloud environments.

• Youll evaluate design and implement new products tools and technology that could address both known and unknown organizational needs.
• Youll serve as the ultimate escalation point for problems within your respective area driving problem resolution.

What You Bring to the Table

• You have a university degree or technical school diploma in Information Technology or Computer Science.

• You have at least 2 years experience leading projects and teams juggling multiple priorities.
• You have at least 2 years of technical leadership experience as a senior infrastructure subject matter expert.
• You have at least 6 years of progressive hands-on infrastructure experience for on-premises and cloud technologies.
• You know how to build strong business relationships with vendors and internal customers.
• Experience with the following technologies will help you hit the ground running: AWS Azure VMware Microsoft Hyper-V Microsoft Windows Server & Clustering technologies NetApp.

• Understanding of the following technologies and concepts: networking DNS Microsoft Active Directory Microsoft Entra ID Microsoft SQL Server Monitoring and Observability DevOps and Agile concepts.

NICE TO HAVE:

• Certified AWS Solutions Architect Associate.
• Experience with FinOps.
• Proficient with scripting languages and infrastructure as code.

Belonging Matters Here
AMA is committed to providing an inclusive respectful and accessible environment. If you require an accommodation at any time during our recruitment process please contact . Well work with you feel supported throughout your journey with us.