Senior Manager, Operations Business Analytics
Senior Manager, Operations Business Analytics
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1 Vacancy
Job Description
QVC Group brings innovative products compelling content and unforgettable moments to millions of shoppers worldwide via social platforms streaming apps ecommerce sites and TV channels making every screen a doorway to discovery delight and community.
The Opportunity
As the Senior Manager Operations Business Analysis you will manage the analysts performance and the ability to meet operations metrics across multiple brands. You will also lead accurate data and insights to drive improved customer experience and value. Using the teams analytics and reports you will make recommendations for continuous improvement regarding cost and performance. Using prescriptive analytics you will lead the teams creation and maintenance of models based on historical data and network capacities that are used to predict supply chain outcomes and provide recommendations and scenarios to leadership. You will report to the Director of Operations Planning and work hybrid to the West Chester PA headquarters (6x/month).
Who We Are
QVC empowers shoppers with knowledge and shares insights in a lively and engaging way. We offer an ever-changing collection of familiar brands and fresh new products from home and fashion to beauty electronics and jewelry and we connect shoppers to interesting personalities engaging stories and award-winning customer service. QVC reaches more than 200 million homes worldwide via its broadcast networks and reaches millions more via multiple streaming services websites mobile apps and social pages.
Your Impact
- Create a clear strategy to develop the team to ensure goals and development opportunities are met and performance is managed.
- Provide solutions to deviations in the supply chain network. Lead creation of automated reporting including alert monitoring descriptive and diagnostic reporting.
- Update existing data and discover new data to be implemented in the data warehouses. Lead the analysts and managers discovery of data issues and their QA when they are fixed.
- Create and maintain models and assist managers and senior analysts using routines to produce forecasts and models to predict future events.
- Lead the utilization of machine learning to create predictive analytics to inform forecasts Provide answers to executives on problems using the data in the models and forecasts.
What You Bring
- 7 years experience with operational analytics in a retail or e-commerce environment.
- Bachelors or University Degree or equivalent work experience.
- Experience anticipating market trends.
- Analytical Problem Solving and Route cause analytics with cost benefit analysis.
- Experience managing analytical teams and influencing operational partners with data-driven recommendations.
- 5 years experience with SQL Tableau data structure and database design and navigating technology changes.
#LI-Hybrid
#LI-KW1
This is a hybrid remote/in-office role.
If you enjoy being a part of a team creating experiences and delighting customers youll love it here. If youre excited about retail media social live streaming technology customer service design and more youll find amazing projects to work on.If you want to grow professionally and learn every day youll thrive with us. If you appreciate a company committed to inclusion and belonging for all youll be amazed at whats available for our team members. We offer a comprehensive Total Rewards package including competitive compensation health care benefits starting on day 1 401(k) paid time off tuition reimbursement employee assistance program parental leave paid volunteer hours company discounts and much more. Best of all working with QVC Group means friendly teams ambitious projects and fast-moving careers!
For QVC Group our commitment to inclusion and belonging for all is deeply rooted in Our Principles. They call on us to Drive Progress Act With Empathy Be Brave Embrace the Future and Do Whats Right so that everyone can thrive. We are committed to ensuring that our workplace provides equal employment opportunities for all team members and candidates and complies with all applicable federal state and local laws and regulations. As an equal opportunity employer QVC Group is committed to a barrier-free employment process. If you need reasonable accommodations/support throughout please contact us at for assistance.
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Required Experience:
Senior Manager
Employment Type
Full-Time
