Customer Marketing Manager
Customer Marketing Manager
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Job Description
Strength in Trust
OneTrusts mission is to enable organizations to use data and AI responsibly. Our platform simplifies the collection of data with consent and preferences automates the governance of data with integrated risk management across privacy security IT/tech third-party and AI risk and activates the responsible use of data by applying and enforcing data policies across the entire data estate and lifecycle. OneTrust supports seamless collaboration between data teams and risk teams to drive rapid and trusted innovation. Recognized as a market pioneer and leader OneTrust boasts over 300 patents and serves more than 14000 customers globally ranging from industry giants to small businesses.
About the Role
Customers and their success are at the heart of everything we do at OneTrust. As the Customer Marketing Manager you will support and execute programs that celebrate our customers amplify their success and drive deeper engagement retention and advocacy. Reporting to the Director of Customer Marketing you will collaborate closely with cross-functional teams including customer success product sales and demand generation to bring customer-centric initiatives to life. This is a great opportunity for a hands-on marketer who is passionate about telling customer stories driving value and growing a best-in-class advocacy engine.
Your Mission
Support the execution of OneTrusts customer marketing programs across advocacy storytelling and community initiatives
Identify and engage happy customers to participate in marketing activities (e.g. case studies testimonials speaking opportunities peer reviews)
Help maintain a consistent pipeline of customer stories and references for use across marketing sales and product teams
Coordinate customer participation on review sites like G2 and Gartner Peer Insights helping to keep OneTrusts presence strong and visible
Assist in the planning and execution of customer programs including user groups virtual events and advisory boards
Partner with customer success and account teams to identify advocates and opportunities for deeper engagement
Support the customer reference program ensuring timely responses to reference requests and maintaining updated records
Track and report on customer marketing KPIs helping to demonstrate program impact on retention pipeline and brand awareness
Bring creativity and attention to detail to all aspects of customer engagement delivering high-quality work that reflects our brand
You Are
5 - 7 years of experience in B2B SaaS marketing within customer marketing or customer advocacy programs
Passionate about amplifying customer voices and delivering value through storytelling and engagement
Exceptionally organized and able to manage multiple projects and deadlines
A strong communicatorwritten and verbalwith an eye for detail and a knack for relationship-building
Comfortable working cross-functionally and collaborating with various teams and stakeholders
Familiar with tools such as Salesforce advocacy platforms and review platforms (G2 TrustRadius)
Data-driven and results-oriented with a desire to continuously learn and improve
Excited to contribute to a growing team and make an immediate impact
Where we Work
We are embracing an office first culture encouraging three days a week in office for most roles with meaningful opportunities to collaborate and celebrate in person.
Each role may have specific requirements or flexibility depending on the scope of the position so we encourage you to verify this with your recruiter during your first interview.
Benefits
As an employee atOneTrust you will be part of the OneTeam. That means youll receive support physically mentally and emotionally so that you can do your best work both in and out of the office. This includes comprehensive healthcare coverage flexible PTO equity RSUs annual performance bonus opportunities retirement account support 14 weeks of paid parental leave career development opportunities company-paid privacy certification exam fees and much more. Specific benefits differ by country. For more information talk to your recruiter or visit out the following to learn more about OneTrust and its people:
Your Data
You have the right to have your personal data updated or removed. You also have the right to have a copy of the information OneTrust holds about you. Further details about these rights are available on the website in ourPrivacy Overview.You can change your mind at any time and have your personal data removed from our database. In order to do this you must contact us and let us know you wish to be removed. The request should be made on theData Subject Request Form.
Recruitment fraud warning: OneTrust is aware of scams involving false offers of employment with our fraudulent jobs interviews and job offers use fake websites email addresses group chat and text messages. Be aware that we never ask candidates for personal information IDs or bank information during the interview process. We do not interview prospective candidates via instant message or group chat and do not require candidates to purchase products or services or process payments on our behalf as a condition of any employment offer. Please note that any legitimate interview availability requests will come directly from a OneTrust recruiter with an @ email address. You may also receive legitimate emails from @. Recruiters will only reach out to candidates who have applied for a role through our ATS (Greenhouse) or prospects via LinkedIn InMail. Job offers will come from a recruiter and may have a @ email address. For more information or if you have been targeted please reach out to .
Our Commitment to You
When you join OneTrust you are stepping onto a launching pad the countdown has begun. The destination A career without boundaries working alongside a diverse and inclusive crew who is passionate about doing meaningful work. As a pioneer your voice and expertise will help chart the direction of an entirely new category. Our commitment to putting people first starts with you. Your growth is part of the mission. Our goal is to give you the power to embark on the next phase of your uniquely unique career.
OneTrust provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by local laws.
Required Experience:
Manager
Employment Type
Full Time
