Room Service Call Center Rep.

Site: Newton-Wellesley Hospital

Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

27.5 hours; every other weekend

Job Summary

Function in the Room Service Call Center providing guidance for daily operations and act as a liaison to the clinical care areas. Perform functions necessary to provide meals to patients in accordance with the therapeutic diet order while considering the patient preferences. Maintain Call Center records accurately to ensure the process functions efficiently and in a timely manner. Perform necessary tasks utilizing hospital and department computer systems to enhance meal service provided to patients. Participate in department quality improvement activities through problem identification and resolution. Assist in coordinating functions and activities of the Call Center. Collaborate in the establishment of work schedules and work flow patterns for Call Center staff. Responsible for finding coverage for employees who call out during shift. Assist in the provision of the education modules in safety sanitation environmental control standards and areas pertinent to food production processes and procedures. Prepare periodic reports and documents for supervisors. Provide input into the evaluations of Room Service Staff.
ESSENTIAL FUNCTIONS
Perform the necessary tasks using CBORD and Epic Systems.
o Maintain patient information in CBORD accurately and in a timely manner.
o Perform downtime procedures consistently and accurately according to Department procedures. o Communicate patient concerns with follow through including necessary documentation in a complete and timely manner.
o Assure stock of Room Service and Mental Health menus is maintained; assist Room Service Ambassadors with stocking of menus on the floors.
o Assists with daily oversight of our timekeeping system. Instruct staff on the Time Card Edit Form process when they appear on the Action List.
o Check Trayline for accuracy of meals when assigned by Manager.
o Assist with problem solving between the Call Center and production staff including the Executive Chef.
o Responsible for ordering uniforms for Food Service personnel and for maintaining documentation on purchases inventory and distribution.
o Assist in the coordination of training and in-service education of staff pertinent to hospital and departmental issues.
o Maintain close cooperation and liaison between other hospital departments to provide coordination of activities pertinent to Room Service operations.
o Assist with the orientation and training of new Room Service employees. o Participate in the progress improvement plans and progressive disciplinary action for Room Service employees.
o Coordinate and assist Room Service Manager with weekly Room Service Ambassador meetings. Type minutes and place them in the shared drive. o Provide backup relief for Supervisor when requested by Management.

NON-ESSENTIAL:
o Maintain computer and office supply stock. Document all purchases.
o Ensure work area is left in order and free of clutter at the end of each shift. o Perform other duties as required.

Two years post high school or equivalent with high school diploma and 1-2 years experience in health care food nutrition or related field required.

Must possess the ability to understand written and oral communication and be proficient in basic math skills.

The ability to effectively communicate with people in an efficient and courteous manner have the ability to problem solve and work autonomously also required. Computer or keyboard experience helpful.

Demonstrates leadership abilities evidenced by: Effective communications skills

Ability to problem solve

Ability to deal well with people

Ability to motivate others as individuals and as a group

Ability to work independently.

Onsite

2014 Washington Street

27.5

Regular

Rotating (United States of America)

Pay Range

$19.42 - $27.74/Hourly

Grade

4

At Mass General Brigham we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive and any offer extended will take into account your skills relevant experience if applicable education certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay we offer comprehensive benefits career advancement opportunities differentials premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth. We invite you to apply and our Talent Acquisition team will provide an overview of your potential compensation and benefits package.

Newton-Wellesley Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race color religious creed national origin sex age gender identity disability sexual orientation military service genetic information and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process to perform essential job functions and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973 the Vietnam Veterans Readjustment Act of 1974 and Title I of the Americans with Disabilities Act of 1990 applicants who require accommodation in the job application process may contact Human Resources at .

Mass General Brigham Competency Framework