Engineering Manager, Enterprise Integrations
Engineering Manager, Enterprise Integrations
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1 Vacancy
Job Description
About Zapier
Were humans who simply think computers should do more work.
At Zapier were not just making softwarewere building a platform to help millions of businesses globally scale with automation and AI. Our mission is to make automation work for everyone by delivering products that delight our customers. Youll collaborate with brilliant people use the latest tools and leverage the flexibility of remote work. Your work will directly fuel our customers success and as they grow so will you.
Location: Americas (EST to PST)
Hi there!
Zapier has made automation work for everyone - and now that includes some of the worlds biggest companies! Our Enterprise customers value automation and need tools that offer scale control visibility and trust.
Were looking for an Engineering Manager to lead our Enterprise Integrations team at Zapier. This team builds and maintains critical integrations within Zapier and partners closely with customer-facing teams to stay on the cutting edge of customer needs. This teams mission includes:
Building and maintaining some of the most important integrations in the Zapier product
Collaborating with Customer Success Support and Sales teams to understand and invest in the most relevant integrations securing our most valuable deals
Ensuring continued customer satisfaction by quickly resolving any issues using these integrations
If youre interested in advancing your career at a fast-growing profitable impact-driven company then read on
About You
You are an effective team builder and a skilled engineering leader. This isnt your first rodeo. You have at least two years of experience managing a cross-functional team of engineers comprising frontend full stack and backend. You know how to hire train and develop engineers from all backgrounds. You understand the benefits of building a diverse and inclusive engineering team.
Youre a collaborator. You leverage your strong communication skills to align on a shared vision and strategy with your Product and Design partners ensuring that everyone is on the same page and working towards common goals. Your ability to build relationships and foster cooperation leads to successful project outcomes and a cohesive team dynamic.
Youre an advocate for your cross-functional stakeholders. You actively seek input from stakeholders and integrate their feedback into decision-making processes. Your strategic approach and transparent communication style foster trust and alignment across teams equipping them to handle changes and challenges effectively.
You have deep customer empathy and thrive in the details. Zapiers integrations are the heart of the product. With a customer-centric approach you work with your team to improve the customer experience and participate in programs to enhance our product offerings.
Youve shipped production code and you know what great code looks like. You contribute to design discussions review code and establish quality standards for your team. A solid grasp of engineering skills is essential along with a practical understanding of software development practices. Understanding the current state anticipating future developments and maintaining a strategic view is important to you.
You relish change and seek leverage. Zapier is growing and Enterprise is at the forefront of this growth. Youre comfortable leading change. You see an opportunity to build a more capable company and can navigate short-term uncertainty
You have excellent communication skills. You regularly work with engineers and other stakeholders from various disciplines balancing engineering concerns such as technical debt with product concerns. Ideally you find solutions that address both the team and user needs but if not help build understanding around difficult decisions.
Youve used AI tooling for work or personal use - or you are willing to dive in and learn fast. You explore new tools workflows and ideas to make things more efficient and are eager to deepen your understanding of AI and use it regularly.
Things Youll Do
Work closely with your product and design peers to deliver customer and company value.
Develop effective ways to communicate monitor and lead your team of 5 Backend Engineers through weekly one-on-ones and team meetings.
Keep the leadership team and your peer teams in Enterprise informed on your teams progress and challenges in ways that are easy and enjoyable to receive like one-on-ones update posts and regular team hangouts.
Build rapport with each member of the Engineering Team and support them through coaching and mentorship to help level up their skills and performance management when necessary.
Participate in code reviews learning and spreading technical knowledge throughout Zapier -- moving knowledge to documentation where appropriate.
Maintain a focus on our customers by using customer feedback to guide your team through tradeoffs. Youll help your team understand when to be rigid on quality and how to be flexible and create with scope.
Work directly with cross-functional stakeholders to ensure our integrations are serving their needs.
Recruit onboard and train new engineers at Zapier as well as supporting the continuous improvement of hiring practices in Engineering.
Organize your team to serve our customers. In addition to our standard incident escalation practices the Enterprise Integrations team resolves technical issues with our integrations and answers questions from our internal teams.
Required Experience:
Manager
Employment Type
Full-Time
