Professional Manager

Employment Services Professional Manager

Full-time

Kirksville MO

Adair County

The Center for Human Services (CHS) has provided exceptional opportunities for individuals with intellectual and developmental disabilities since 1955. Currently CHS provides programs and services to assist individuals with disabilities low income at-risk children and their families to meet their goals and experience their best lives while living working playing and becoming a part of their communities. As an organization we are leaders in excellence we have a steadfast commitment to solutions we respect all differences abilities and similarities in our employees and clients and we advocate autonomy!

POSITION SUMMARY

As a key leader within the Employment Services Department the Professional Manager supports the CHS mission by supervising staff ensuring compliance with service guidelines and fostering high-quality employment outcomes for individuals receiving services. This role oversees day-to-day operations employee training quality assurance and coordination with internal and external stakeholders to ensure services are person-centered timely and in alignment with Department of Mental Health (DMH) and Vocational Rehabilitation (VR) expectations.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Supervise and Support Staff: Recruit train schedule and mentor Job Coaches and Employment Support Staff. Provide performance feedback conduct performance evaluations address disciplinary issues in accordance with CHS policies and foster professional growth.
• Deliver Quality Services: Ensure individuals are supported through discovery planning and job development services that promote competitive integrated employment. Oversee service delivery to align with individual outcomes and funding requirements.
• Provide Leadership and Communication: Actively participate in leadership meetings and decision-making processes. Lead team meetings ensure consistent communication with team members and participate in ISP meetings VR staffings and other support team discussions.
• Oversee Documentation and Compliance: Conduct regular documentation audits to ensure services meet funding source guidelines and are completed with quality and timeliness. Provide coaching and follow-up to address any gaps.
• Coordinate Schedules and On-Call Duties: Participate in the on-call rotation. Respond to staffing needs coordinate shift coverage and communicate schedule changes as needed to ensure individuals receive uninterrupted support.
• Conduct Quality Assurance Checks: Complete follow-up contacts with individuals receiving employment services-including those not actively engaged in job coaching-to assess satisfaction monitor progress and ensure service integrity.
• Collaborate with Community Partners: Maintain positive relationship with employers referral sources and community agencies. Promote a professional image of CHs and advocate for inclusive employment practices.

SKILLS AND ABILITIES

• Ability to manage multiple priorities and meet deadlines
• Effective problem-solving and decision-making capacity
• Excellent communication and interpersonal abilities
• Flexibility in adapting to changing needs and environments
• High attention to detail and quality assurance
• Proficient in documentation and service tracking systems
• Strong leadership and staff development skills

COMPETENCIES

• Accurate Listening
• Commitment to Policies and Procedures
• Conceptual & Proactive Thinking
• Conflict Resolution and Constructive Feedback
• Developing Others
• Handles Stress Well
• Initiative and Self-Confidence
• Relational and Role Awareness
• Results-Oriented Thinking

PHYSICAL REQUIREMENTS

• Must be able to travel as needed.
• Prolonged periods of sitting and working on a computer.
• Must be able to list up to 25 pounds occasionally.
• Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

REQUIRED EDUCTATION AND EXPERIENCE

• Bachelors degree in Human Services Rehabilitation Counseling Business Administration or a related field required.
• Masters degree preferred (or equivalent experience in program leadership)
• Minimum 3 years of leadership experience in employment services disability services or related field
• Demonstrated experience with supervision compliance DMH and VR-funded programs quality assurance and stakeholder communication
• Experience overseeing audits and implementing strategic program improvements
• Must possess or obtain upon hire: CPR and First Aid certification
• Valid drivers license and current auto insurance
• Must maintain confidentiality and adhere to CHS policies and ethical guidelines
• Must be able to obtain ACRE/CESP certification after one year of employment

BENEFITS:CHS offers best-in-industry benefits. Click here to view our Benefits guide for more details

SHIFTS: FT (40 hrs.) Mon-Fri: 8am-4:30pm

EEO STATEMENT

Center for Human Services/Chariton Valley Association provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race color religion age sex national origin disability status genetics protected veteran status sexual orientation gender identity or expression or any other characteristic protected by federal state or local laws.

This statement applies throughout the life cycle of employment including recruiting hiring placement promotion termination layoff recall transfer leaves of absence compensation and training.

If you are unable to submit your application because of incompatible assistive technology or a disability please contact us at ext. 331 or ask for HR.