Mitigation crew chief
Mitigation crew chief
Posted on :
24-07-2025
Employer Active
1 Vacancy
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Job Description
Servpro of West Fort Bend County is hiring a Crew Chief to join our growing team!
As the front-line representative of the SERVPRO brand the Crew Chief demonstrates the companys Here to Help commitment to customers and clients. This is done by coordinating monitoring and performing work activities on projects to successfully fulfill service needs and facilitate a positive customer experience. You will manage and complete jobs according to SERVPRO processes. Respond to service calls set up and establish efficient job flow coordinate requirements for the job complete job documentation perform and supervise production work and monitor assigned jobs from start to finish. Follow and enforce all safety procedures on the job site.
Key Responsibilities
- Coordinate and perform production processes as scheduled and ensure quality control
- Manage the customer and client experience and overall customer satisfaction tracked with online reviews
- Communicate clear expectations to restoration technicians and supervise their activities
- Document a detailed and accurate job file to support the services provided
- Manage labor and consumable item usage on assigned projects
- Communicate with restoration project manager and office staff on project progress and issues
- Explain processes and answer customer questions as needed
- Monitor communicate and respond to customer needs/concerns to ensure customer needs are met
- Perform production processes as scheduled and ensure quality control
- Identify safety hazards communicate and establish control measures to ensure the safety of occupants and workers
- Resolve problems quickly as they arise
- Manage job file documentation to ensure complete and accurate project details
- Manage and control costs of production projects
- Manage assets by protecting and using equipment and materials properly
- Clean and maintain vehicles equipment warehouse and office areas
- Perform sales and marketing activities including add-on sales and security checks
Additional Responsibilities:
- Communicate and follow all OSHA guidelines for job safety
- Manage assets by protecting and using vehicles equipment and materials properly
- Coach and train technicians and temporary workers
Position Requirements
- Valid drivers license
- High school diploma/GED (preferred)
- At least 1 year of experience in cleaning restoration or construction
- IICRC WRT certification REQUIRED ASD certification DESIRED
Skills/Physical Demands/Competencies
- Ability to lift a minimum of 50 pounds regularly occasionally up to 100 pounds with assistance
- Ability to climb ladders work at ceiling heights work in tight spaces (i.e. crawl spaces attics)
- Ability to repetitively push/pull/lift/carry objects
- Ability to work in tight spaces (e.g. crawls spaces under buildings)
- Ability to work with/around cleaning agents
- Ability to climb ladders and work at ceiling heights
- Ability to work in tight spaces (e.g. crawls spaces under buildings)
- Ability to successfully complete a background check subject to applicable law
- Ability to work alone as well as with a team
Each SERVPRO Franchise is Independently Owned and Operated.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated Servpro Franchise. Servpro Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Industries LLC or Servpro Franchisor LLC (the Franchisor) in any manner whatsoever. All Sample Forms provided by Servpro Industries to Servpro Franchises should be reviewed and approved by the Franchises attorney for compliance with Federal State and Local laws. All Sample Forms are provided for informational purposes and Servpro Franchises may choose whether or not to use them.
Compensation: $16.00 - $20.00 per hour
Picture yourself here fulfilling your potential.
At SERVPRO you can make a positive difference in peoples lives each and every day! Were seeking self-motivated proactive responsible and service-oriented teammates to join us in our mission of helping customers in their greatest moments of need by repairing and restoring homes and businesses with an industry-leading level of service. With nearly 2000 franchises all over the country finding exciting and rewarding SERVPRO career opportunities near you is easy! We look forward to hearing from you.
All employees of a SERVPRO Franchise are hired by employed by and under the sole supervision and control of an independently owned and operated SERVPRO Franchise. SERVPRO Franchise employees are not employed by jointly employed by agents of or under the supervision or control of Servpro Franchisor LLC in any manner whatsoever.
Required Experience:
Chief
Employment Type
Full-Time
Key Skills
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