Manager, Bus Service Delivery - Talent Pool
Manager, Bus Service Delivery - Talent Pool
Posted on :
24-07-2025
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1 Vacancy
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Job Description
Description
Note: Based on operational needs this posting may be removed before the closing date
5 Permanent Full-time Vacancies
Metrolinx is connecting communities across the Greater Golden Horseshoe. Metrolinx operates GO Transit and UP Express as well as the PRESTO fare payment system. We are also building new and improved rapid transit including GO Expansion Light Rail Transit routes and major expansions to Torontos subway system to get people where they need to go better faster and easier. Metrolinx is an agency of the Government of Ontario.
At Metrolinx equity diversity and inclusion are essential to living our values of serving with passion thinking forward and playing as a team.
Network Operations is looking to fill 5 Manager Bus Service Delivery positions to manage operational aspects of the Metrolinx bus network.. This position will ensure compliance with provincial regulations provincial occupational Health and Safety legislation implementation of service plans service recovery and delay attribution while ensuring the safe and efficient movement of buses while meeting service commitments to customers.
What will I be doing
- Manage emergency situations and other unexpected events limiting the impact to bus operations and adhering to the Highway Traffic Act (HTA) Hours of Service (HOS) as well as Metrolinx/business unit policies and procedures.
- Lead by example; always taking the safest course; placing the Customer at the centre of our operation by encouraging staff to prioritize the Customer Experience.
- Promote safety compliance through responsibilities as a Highway Traffic Act and Hours of Service subject matter expert related to all regulatory and safety compliance requirements representing Metrolinx to regulatory authorities and other operators on safety and regulatory compliance issues.
- Develop strategic and operational frameworks for the continuous improvement and optimization of the business unit.
- Mentor and coach team members who operate the processes and systems that ensure the safe and efficient movement of buses; ensuring actions are aligned with regulatory/legislated requirements corporate policies and customer expectations. Act as a subject matter expert as required within the Network Operations.
- Support performance and improvement initiatives through the delivery communication and recovery of business unit best practices in an effort to meet corporate key performance indicators and key success factors.
- Develop and implement service disruption recovery plans and communicates with NOC staff to maintain high levels of service reliability expedite service recovery plans and minimize passenger delays.
- Manage bus network function streams related to the development and execution of daily operations and deliver recommendations to support continuous improvement to improve on-time performance within the business unit.
What skills & qualifications do I need
- Interpersonal and oral/written/presentation skills to develop and sustain cooperative working relationships across Metrolinx and with external stakeholders in person and/or through presentations; to engage with external to promote compliance with legislative and regulatory requirements; to prepare reports and briefing material.
- Problem solving critical thinking and decision-making skills to coordinate emergency responses; oversee and coordinate the implementation of service adjustments that address unforeseen circumstances; ensure cost effective and efficient use of resources when responding to service disruptions and incidents; identify and recommend options for improved services and efficiencies.
- In-depth knowledge of transportation operations fundamentals practices and applicable legal and regulatory requirements governing passenger bus services (e.g. Highway Traffic Act Hours of Service etc.) is required including knowledge of Human Resources legislation (e.g. Employment Standards Act Occupational Health & Safety Act etc.) and leadership and management experience to monitor and manage employees and contractors including experience in the application of collective agreement provisions.
- Must be able to obtain and maintain a Bus Certification and successful completion of the S.M.A.R.T. training program. .
- Must be able to satisfy fitness-for-duty requirements.
What skills & qualifications are considered assets
- Experience overseeing and coordinating multiple aspects of transit operations.
- Completion of a diploma in Business Administration Transportation or related field or a combination of education training and experience deemed equivalent.
- Progressive experience in a transportation control centre or related experience.
- Proficiency in MS Office (e.g. Outlook Word Excel PowerPoint etc.) and role specific software to manage advanced technical applications.
- Knowledge of business improvement processes and performance indicators to maintain and test compliance and safety system elements and to establish performance standards.
- Understanding of project management best practices including budget and schedule controls to facilitate collaboration with cross functional teams while engaged in simultaneous projects.
- Control Centre experience is an asset.
- Experience managing rail operations is an asset.
Working Conditions
- This position operates in a 24/7/365 environment and requires the ability to work all shifts including days evenings overnights weekends and statutory holidays.
Dont Meet Every Requirement
If youre excited about working with Metrolinx but your past experience doesnt quite align with every qualification of this posting we encourage you to apply. You just might be the right candidate for this or other roles. We are always looking for great talent to join our team.
We invite all interested individuals to apply and encourage applications from members of equity-deserving communities including those who identify as Indigenous Black racialized women people with disabilities and people with diverse gender identities expressions and sexual orientations.
Accommodation:
We value the unique skills and experiences each person brings to Metrolinx and are committed to creating and maintaining an inclusive and accessible environment. We are committed to the requirements of the Accessibility for Ontarians with Disabilities Act so if you require accommodation during the hiring process please let our Recruitment team know by contacting us at: or email .
Application Process:
All applicants must be legally entitled to work in Canada. Metrolinx will be using email to communicate with you for all job competitions. It is your responsibility to include an updated email address that is checked daily and accepts emails from unknown users. As we send time-sensitive correspondence we recommend that you check your email regularly. If no response is received we will assume you are no longer interested in pursuing the opportunity. Please be advised that a Criminal Record Check may be required of the successful candidate.
For Internal applicants with the recent implementation of the Internal Mobility Policy the internal recruitment process has changed for non-union roles. Candidates must be in their current role for 12 months prior to applying for another role and each applicant must be in good standing (not participating in a Performance Improvement Plan). Please review all provisions of the policybefore submitting your application.
Should it be determined that any background information provided is misleading inaccurate or incorrect Metrolinx reserves the right to discontinue with the consideration of your application.
We thank all applicants for their interest however only those selected for further consideration will be contacted.
WE ARE AN EQUITABLE AND INCLUSIVE EMPLOYER.
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Required Experience:
Manager
Employment Type
Full-Time
Key Skills
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