Manager, Information Technology and Operations (IT/O)

Internal/External Posting Notice

Title: Manager Information Technology and Operations (IT/O)

Department: Finance & Operations

Status: Full-time 1-Year term unionized

Location: Ottawa ON Canada

Immediate Supervisor: Director Finance & Operations

Salary: $80188 - $104627

Level: Band 4

Application Deadline: August 1 2025

SCOPE OF POSITION:

Reporting to the Director Finance and Operations the Manager Information Technology and Operations (IT/O) is responsible for overseeing and managing Oxfam Canadas information technology and systems including cybersecurity infrastructure and building operations management. They will lead motivate coach mentor and performance manage the IT and Operations staff to ensure departmental effectiveness and productivity. The Manager IT/O is highly self-motivated with an exceptional customer service orientation and experienced working in a team-oriented collaborative environment.

The Manager IT/O in conjunction with the IT staff will plan develop and manage all IT and operational services programs and support throughout the organization ensuring the confidentiality and integrity of information and systems. They oversee the development and implementation of the use of technology throughout the organization working closely with staff to assess user requirements recommend practical solutions and lead organization-wide efforts to improve the effective use of technology.

The Manager IT/O will keep informed and stay abreast of relevant technologies and provide recommendations for the improvement and growth of the IT infrastructure and systems. They provide advice and support to management in the assessment and application of technology initiatives; building operations and overseas environmental stewardship planning The Manager IT/O is responsible for hardware and software acquisitions implementation development and maintenance as well as system documentation. In conjunction with the Director Finance & Operations the Manager IT/O is responsible for preparing the departmental budget and cost analysis identifying policy and security risks and developing technical standards and resources. The Manager IT/O shall provide strategic recommendations based on research and analysis.

MAJOR RESPONSIBILITIES:(This is not an exhaustive list of duties to be performed)

Information Technology and Systems

• Provide overall oversight for IT and Systems including strategic and operational components to ensure optimal performance and alignment with the organizational strategic plan.
• Oversee data and information security storage and management including policies for cloud-based and network systems.
• Prepare budget and cost analysis in consultation with Director Finance & Operations.
• Research design deploy and optimize IT systems in order to meet Oxfam business needs.
• Assist management with the direction and facilitation of IT strategic and tactical planning.
• Conduct research and make recommendations on network products services protocols and standards in support of network procurement and development efforts.
• Create and deliver a business case for technology acquisitions.
• Liaises with vendors and service providers to ensure efficient and cost-effective acquisition of technology purchases.
• Develop and oversee policy related to compliance technology and risk and develop response plans for data loss or breach.

Employee Support/Customer Service

• Ensure a strong focus on customer service and positive end-user experience.
• Work well and build relationships with a wide range of individuals throughout the organization to provide support coaching and direction in IT systems.
• Oversee the development and application of consistent and effective information and technology-related policies procedures guidelines and standards.
• Evaluate training requirements and oversee the development and implementation of training programs to ensure users possess the required knowledge of systems application operations and capabilities.
• Evaluate the effectiveness of services provided and recommend changes to meet users needs;
• Process and track user requests for service related to IT; record problem areas maintain a record of solutions and provide solution feedback to users.

Risk Management and Cybersecurity

• Ensure robust Information technology and information systems (IT) backup and recovery processes.
• Develop implement and maintain a comprehensive cybersecurity program and contingency plan.
• Assume responsibility for the integrity of the IT and operations systems.
• Ensure adherence to software licensing laws and requirements.
• Report on risk management issues as they relate to systems including the security of confidential information.
• Ensure routine backup and archival of files to assist with disaster recovery.
• Oversee the implementation and operation of the backup management plan for all information technology and information system services.
• As required act as backup for the IT Administrator and Operations Officer.

Operations

• Oversee overall building property management services including the preparation and management of the associated budget.
• Maintain safe efficient ecologically sustainable working environment processes and systems on the organizations premises and ensuring adherence to applicable laws and regulations including health and safety and fire safety.
• Develop maintain and manage a system to ensure proactive and preventive maintenance of premises and mechanical/electrical systems (cleaning plumbing electrical HVAC fire equipment alarm system etc.).
• Provide guidance on procurement processes and contract negotiations for building equipment repairs and maintenance.
• Respond to building operations emergency calls.
• Oversee the management of the access control security systems including responding to alarm monitoring calls.
• In consultation with the Director ensure proper insurance coverage for the organizations premises and activities/events including contents occupants/visitors Board of Directors members and management team and ensure contractors have adequate liability insurance.
• Oversee any insurance claim process when required.
• Oversee tenant relations including communication lease negotiations and problem solving.
• Work with staff and tenants to promote energy-efficient and ecologically sustainable practices and collect and analyze data on Oxfams ecological footprint.

REQUIRED KNOWLEDGE EXPERIENCE & COMPETENCIES:

• University degree in Computer Sciences Computer Sciences Engineering or the equivalent combination of education and experience;
• Minimum five (5) years of experience in managing information technology systems and operations and at least two (2) years in a management/supervisory role;
• Demonstrated commitment to global justice womens rights gender equality and social change;
• Excellent written and verbal communication skills in English;
• Self-motivated directed flexible and adaptable;
• Strong negotiation skills with vendors and service providers;
• Effective leadership skills with a strong focus on mentoring and motivating employees;
• Sound interpersonal communication and organizational skills with a focus on user experience; an excellent understanding of team building work planning customer service and budgeting is vital;
• Demonstrated ability to develop and manage all stages of complex IT/IS projects and deliver outcomes;
• Excellent technical analytical and communication skills
• Ability to communicate technical information in a format that enables users to understand;
• Ability to identify issues and implement creative and strategic solutions to overcome problems;
• Highly developed understanding of industry standards regulations and best practices;
• Experience working in the not-for-profit sector is an asset;
• Proven capacity to work in a self-directed manner as well as demonstrated capacity to work collaboratively in a team environment;
• Demonstrated commitment to feminism anti-racism justice equity diversity and inclusion;
• French language skills is an asset
• Willingness to sign and abide by the Oxfam Code of Conduct.

In addition to competitive pay Oxfam Canada Offers:

• 35-hour work week and the ability to work flexible hours.
  
• 4 weeks of paid vacation per year prorated based on FTE equivalence plus paid office closure from December 27 to 31.
• Extensive health dental and wellness coverage for staff and their dependents.
• Paid sick days and additional time off for personal and care responsibilities.
• Pension plan contributions.
• Caring compassionate and supportive work environment that recognizes that work is one of the many responsibilities we have to prioritize in our lives.
• Regular opportunities for all staff across Canada to meet in person and virtually to learn connect and grow as a team!
  

** MUST be eligible to work in Canada **

We recognize that structural barriers shape experiences and job qualifications.If you dont see yourself reflected in every job requirement listed in the posting above we still encourage you to apply!

As an organization and as individuals we stand against all systems of oppression violence and hate. We stand for justice equity diversity inclusion (JEDI) and decolonization within our organization and society at large guided by ourAnti-Racism and Anti-Oppression Principles (ARAO) ourFeminist Principles and oursix core values:Equality Empowerment Solidarity Inclusiveness Accountability and Courage.OurStrategic Framework 2021-2025has a commitment to grow as a feminist diverse and inclusive organization. To that end we have created anAnti-Racism JEDI and Decolonization Strategy 2023-2025with a vision tobecome a more just inclusive and equitable organization unbound by the oppressive systems of racism white supremacy patriarchy and the legacy of colonialism that have fueled global poverty and inequality.

We prioritize creating a compassionate inclusive workplace where everyone feels valued and connected. We are especially eager to hear fromwomen and gender non-conforming individuals Indigenous peoples Black and racialized communities 2SLGBTQI individuals persons with disabilities immigrants to Canada and others from underrepresented groups.

If you require adaptive measures during any stage of the recruitment process please notify us at or. We are committed to providing accommodations to meet your Canada has an accommodation policy for persons with disabilities. The job posting is available in alternate formats.

Important Note:Offers of employment are conditional upon signing our code of conduct satisfactory references and any required screening checks. At Oxfam Canada we place a high priority on ensuring that only individuals who share and demonstrate our values join our team.

For additional career opportunities visit Please note that we do not offer internships or overseas volunteer placements.

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We thank all those who apply however only those selected for an interview will be contacted.