Sr Manager, Identity & Access Management
Sr Manager, Identity & Access Management
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Salary Not Disclosed
1 Vacancy
Job Description
Work Schedule
Standard (Mon-Fri)Environmental Conditions
OfficeJob Description
We are seeking a Senior Manager who can lead Identity and Access Management initiatives to improve operational efficiency streamline service delivery and boost performance with data-driven decision-making. This role will be responsible for leading cross-functional IT teams optimizing processes and ensuring the delivery of high-quality scalable IT services aligned with business goals.
Key Responsibilities:
Operational Excellence & Process Improvement
- Lead and participate in continuous improvement initiatives to streamline workflows and eliminate inefficiencies.
- Champion the use of automation and AI to reduce manual tasks and improve service consistency.
- Maintain and improve shift handoff processes to support global operations and improve work-life balance.
Service Delivery & Governance
- Oversee the end-to-end delivery of IT services ensuring alignment with SLAs and customer expectations.
- Establish and maintain strong relationships with stakeholders vendors and internal customers through regular engagement and open office hours.
- Support lifecycle management by identifying and retiring legacy systems and dormant digital assets.
Monitoring Performance Indicators
- Define track and report on key performance indicators (KPIs) to measure service health operational efficiency and team productivity.
- Use data to drive proactive decision-making and continuous improvement across IT functions.
Leadership & Team Development
- Coach and mentor team members fostering a culture of accountability collaboration and innovation.
- Promote cross-training and knowledge sharing to eliminate single points of failure and build resilient teams.
- Encourage participation in professional development stretch assignments and mentorship programs.
Preferred background:
- Bachelors degree in Information Technology Computer Science or related field.
- 8 years of progressive IT experience including 5 years in a leadership role.
- Proven track record in process improvement service delivery and KPI-driven performance management.
- Working knowledge of IAM technologies and common processes (User directories account lifecycle single sign-on mergers/acquisitions security methods change management communications etc.)
- Strong interest in staying up to date with IAM trends industry standards and emerging technologies.
- Excellent communication stakeholder management and strategic planning skills.
- Outstanding customer service skills with a consistent track record to handle fast-paced situations calmly.
- Strong understanding of ITIL Lean or Six Sigma methodologies.
Required Experience:
Manager
Employment Type
Full-Time
