IT Systems Specialist
IT Systems Specialist
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Job Description
OVERVIEW
The IT Systems Specialist will be responsible for the maintenance and improvement of all IT-related operations within the company both locally and remotely. The role will primarily focus on maintaining technologies IT equipment and hardware most efficiently. Other duties include providing support for multiple software systems such as Windows 10 and Office 365 suite and other in-house programs. This role requires a continuous improvement mindset problem-solving skills excellent communication skills and an ability to influence and build relationships with multiple stakeholders.
KEY RESPONSIBILITIES & ACCOUNTABILITIES
Install configure and maintain system hardware and software throughout the company
Assess diagnose and resolve IT system and equipment performance issues
Create and manage service requests and incidents from staff through the online ticketing system
Troubleshoot and resolve IT issues via phone remotely and in person
Provide technical guidance support and training to staff
Oversee the performance of LANs WANs the Internet and other network segments
Repair printers laptops desktops and other PC hardware equipment
Conduct onsite training for clients as required
Assist with ongoing employee desk position changes additions and changes to computer requirements
Identify and suggest possible improvements to current IT procedures
Creating technical SOPs and troubleshooting guides
Create user accounts reset passwords add and remove computers from the Active Directory
Cell phone distribution to employees and provide ongoing support
Monitor systems to identify potential errors and areas for improvement
Provide satellite office support to multiple locations
Assist with other IT-related duties as assigned- Needs to be able to lift 50-70lbs occasionally
DESIRED QUALIFICATIONS
High School Diploma or GED required
Post-secondary education in Technology or equivalent work experience
2 years experience in an IT role is preferred; however we will consider training the right candidate
Strong technical aptitude
Basic understanding of Windows servers and networking
Knowledge and understanding of Office 365 management Exchange Online Microsoft Active Directory and Intune- Knowledge of and proficient in all Microsoft programs such as Word Excel PowerPoint etc
Ability to diagnose and troubleshoot advanced day-to-day computer technical issues
Excellent communication skills are required as this is a user-facing role
Multitasking capabilities with shifting priority levels
Must be available to work some evenings and weekends as deemed necessary
Ability to travel out of province to other office locations occasionally
Continuous learning and training abilities
Strong research skills proficiency with current technologies and their various applications
Ability to generate use and understand formulas charts and graphs
Excellent problem-solving skills required with the ability to think outside the box
Required Experience:
Senior IC
Employment Type
Full-Time
