Design Thinking Guide and UX Designer

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TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidates skills and experience job-related knowledge geographic location and other specific business and organizational needs.

As a candidate you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

Our team is looking for a Design Thinking Guide and UX Designer to help drive the Design Thinking program across the entire enterprise. This role involves Design Thinking strategy strong facilitation skills and the ability to coordinate and execute details and outputs for Design Thinking workshops including corresponding UX artifacts. As an experienced Design Thinking lead youre a capable facilitator in both small and large group environments online hybrid and in-person. You have strong public speaking skills and lead with empathy and enthusiasm in your facilitation. Youre able to monitor attitudes struggles and opportunities within a session and are ready to pivot when necessary.

You thrive in the unknown of each session and are committed to educating and assisting each participant. Your passion in helping people understand the need for a user-centric focus - always - helps keep groups on task and in focus. You create thoughtful delightful experiences that bring value to projects and peoples day-to-day processes. Youre a phenomenal communicator who is at ease presenting and selling your vision to Executive stakeholders as well as large diverse groups.

In this role youll assist with the Design Thinking program development and the creation of new workshops. Youll coordinate the execution of Design Thinking workshops through specific and detail-orientated communication to key organizers. You will coordinate necessary fellow facilitators based on workshop numbers to ensure appropriate allocation and track the changing needs and attendance of a group. Youll serve as a lead facilitator to run Design Thinking workshops end-to-end including providing necessary output and decks to key constituents. Youll also champion an ambassador program for fellow human-centric design practitioners to help enrich and assist their own projects and skillset.

If youre someone with a massive passion for facilitation helping others driving vision keeping things organized challenging old ways of thinking and putting the customer at the centre all that you do we want to hear from you!

Key Responsibilities:

• Own the end-to-end Design Thinking workshop experience across the enterprise to help create a cohesive aligned methodology and mindset when it comes to innovation and change.

• Participate in workshops as a lead facilitator or part of the facilitation team. Teach and guide participants through the Design Thinking task at hand. Assist those struggle providing guidance and thoughtful insights along the way.

• Maintain Design Thinking facilitation calendar to ensure its up-to-date and accurate on a daily basis

• Show up as a Design Thinking ambassador for our organization. Show leadership skills in promoting Design Thinking offerings and generating new ideas to grow our presence internally.

• Promote and maintain a Design Thinking certification program to scale the Design Thinking offering to all colleagues and align with identified early adopter ambassadors within our organization.

• Work closely with colleagues to understand their needs pain points points of view to help determine the best Design Thinking strategy for their situation.

• Build and maintain strong collaborative relationships with business product and technology Executives across the portfolio to influence and advocate for best-in-class customer experiences

• Execute on appropriate UX artifacts post session

• Teach coach and champion new facilitators by means of hands-on training and guidance to ensure they align with the Design Thinking facilitation standards.

• Ensure a holistic and integrated approach to Design Thinking is taken in each encounter.

Department Overview

Its an exciting time in financial services as the digital revolution has fully taken hold. Design and innovation are at the forefront of understanding and responding to rising consumer expectations. TDs Design Centre of Excellence (DCX Experience Strategy and Design) team prides itself on creating industry-leading experiences that are used by millions of people on a regular basis. At TD our mission is to design personalized experiences that seamlessly integrate with our customers daily lives both digital and physical. The foundation of our design practice is a deep understanding of our customers needs motivations behaviours and preferences through primary research that uncovers unarticulated customer needs and translates into vision and design execution.

Job Requirements

Qualifications:

• A degree in design or a design-related discipline (industrial design design thinking user-centered design human factors human-computer interaction information systems etc.)

• 5 years of proven experience leading design thinking groups

• A passion for design and design thinking with proven experience in customer-centric initiatives

• Strong presentation and facilitation skills

• Experience using Figma/Figjam

• A positive empathetic mindset

• A desire to make a strong impact and tackle big and challenging initiatives

• An entrepreneurial spirit in tackling new projects concepts and growing the portfolio

• A solid understanding of all creative disciplines (experience strategy design research interaction design visual design copywriting)

• Strong communication and collaboration skills with organizational awareness to build relationships with cross-functional stakeholders communicate difficult concepts and integrate work with other areas

• Highly self-motivated organized and accountable

• Strong attention to detail

• Versatility and flexibility; comfortable with ambiguity and the ability to organize and prioritize work while meeting multiple deadlines

• Skilled at conflict resolution and negotiation persuading and influencing others to reach a shared understanding and consensus

• Ability to process and handle confidential information with discretion

• This is a hybrid position requiring facilitation in person.

Who We Are:

TD is one of the worlds leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day we deliver legendary customer experiences to over 27 million households and businesses in Canada the United States and around the world. More than 95000 TD colleagues bring their skills talent and creativity to the Bank those we serve and the economies we support. We are guided by our vision to Be the Better Bank and our purpose to enrich the lives of our customers communities and colleagues.

TD is deeply committed to being a leader in customer experience that is why we believe that all colleagues no matter where they work are customer facing. As we build our business and deliver on our strategy we are innovating to enhance the customer experience and build capabilities to shape the future of banking. Whether youve got years of banking experience or are just starting your career in financial services we can help you realize your potential. Through regular leadership and development conversations to mentorship and training programs were here to support you towards your goals. As an organization we keep growing and so will you.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial physical and mental well-being goals. Total Rewards at TD includes a base salary variable compensation and several other key plans such as health and well-being benefits savings and retirement programs paid time off banking benefits and discounts career development and reward and recognition programs. Learn more

Additional Information:
Were delighted that youre considering building a career with TD. Through regular development conversations training programs and a competitive benefits plan were committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations requirements.

Colleague Development
If youre interested in a specific career path or are looking to build certain skills we want to help you succeed. Youll have regular career development and performance conversations with your manager as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities. Whether you have a passion for helping customers and want to expand your experience or you want to coach and inspire your colleagues there are many different career paths within our organization at TD and were committed to helping you identify opportunities that support your goals.

Training & Onboarding
We will provide training and onboarding sessions to ensure that youve got everything you need to succeed in your new role.

Interview Process
Well reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if youd like accommodations (including accessible meeting rooms captioning for virtual interviews etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):