Application Analyst I
Application Analyst I
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
$ 61609 - 88004
1 Vacancy
Job Description
Mass General Brigham relies on a wide range of professionals including doctors nurses business people tech experts researchers and systems analysts to advance our mission. As a not-for-profit we support patient care research teaching and community service striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.
Job Summary
Reporting to the Manager Digital Service Delivery this position will support the day-to-day operations of our service delivery AI-driven solutions (E.g. Moveworks Avaamo etc.) as well as support standardization opportunities within the ServiceNow platform. The analyst will also provide front line boots on the ground support driving adoption and optimization of self-service capabilities. This position requires a highly motivated individual who is comfortable managing multiple tasks is an effective communicator across all levels of the organization within a dynamic fast-paced environment.The Application Analyst will be responsible for KTLO (Keep the Lights On) support for enabling technologies troubleshoot and resolve application issues and collaborate with stakeholders to enhance performance through automation and process improvement. This includes working closely with internal and external development and application teams to ensure stability and continuous improvement. In addition to these core responsibilities the role will contribute to a variety of service delivery initiatives aligned with MGBs broader transformation goals. Experience with platforms such as ServiceNow and Moveworks is highly beneficial as these tools are central to enhancing knowledge accessibility and improving the overall employee support experience.
Summary
Participates in the design development testing implementation and ongoing maintenance of new and existing software applications. Will also assist in the training and support of end users.
Essential Functions
-Assists with the documentation of business requirements and the translation of those requirements to functional specifications for the software application.
-Assists with the development and execution of testing plans and other software quality assurance tasks.
-Trains end users on the operation of software applications. Assists with the development of end user documentation.
-Provides ongoing support of the software applications by identifying and resolving issues escalating as needed for timely resolution.
-Provides high quality customer-focused services.
-Runs reports and performs other tasks associated with the ongoing operation of the software environment.
Qualifications
Education
Bachelors Degree Computer Science required or Bachelors Degree Related Field of Study required
Can this role accept experience in lieu of a degree
Yes
Experience
Related IT experience ideally in healthcare IT environment 0-1 year required
Knowledge Skills and Abilities
- Experience in the development support or operation of software applications preferably in a healthcare setting.
- Ability to document workflows and business processes.
- Strong interpersonal skills to effectively communicate with both technical and non-technical staff.
- Problem-solving skills.
- Knowledge of Microsoft Office 365 and other popular office productivity solutions.
Additional Job Details (if applicable)
Onsite Flexible Working Model Required
- M-F Eastern Business hours
- Requires onsite presence at least 4x per month or 1-3x per week depending on business and department needs
- Must be flexible for business needs and as planned
- Remote working days require stable secure quiet compliant working station
Remote Type
Work Location
Scheduled Weekly Hours
Employee Type
Work Shift
Pay Range
$61609.60 - $88004.80/AnnualGrade
5EEO Statement:
Mass General Brigham Competency Framework
At Mass General Brigham our competency framework defines what effective leadership looks like by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance make hiring decisions identify development needs mobilize employees across our system and establish a strong talent pipeline.
Required Experience:
IC
Employment Type
Full-Time
