DC / ACI L3/L2 Day2 NCE
DC / ACI L3/L2 Day2 NCE
Posted on :
23-07-2025
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1 Vacancy
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Job Description
DC / ACI L3 Day2 NCE Navi Mumbai-
Role & Responsibilities
Hands on Experience with DNAC & ISE
The NCE delivers the technologies solutions and services which customers need to expertly
manage their networks.
In this role you will be Cisco s face to the customer working in a fast-paced high-impact
environment as a visible contributor delivering on our commitments.
You need to be an experienced and creative problem solver comfortable with challenging the
status quo and rapidly responding to escalated issues.
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing
knowledge.
Connects directly with Cisco customers and builds effective working relationships while solving
their issues.
Manages customer expectations and always aims to leave the customers feeling valued and overall
positive about Cisco.
Provide problem root-cause analysis at the network infrastructure and application level and
produce detailed technical reports that include root cause next steps and recommendations for
corrective and preventive actions.
Review and analyse trends and assist in providing quarterly reports detailing corrective action
plans planned for the next quarter.
Shorten the time to resolution during complex situations by using knowledge of the customer
network and their operations.
Leverage industry best practices and detailed understanding of the customer s infrastructure.
Setting up weekly cadences to review technical issues.
Review historic customer data to identify trends and enable problem management
Handle multiple customers for aforementioned needs remotely or onsite.
You will be part of Ciscos CX (Customer Experience) Organization. You will work very closely with
our HTOM HTTS CSEs NCEs SEs as well as the Service Delivery Manager (SDM) aligned to this
engagement.
Technical Expertise Desired: DataCentre (Nexus) 5 -8 years
a. Understanding of IP/TCP networking and security concepts.
b. Data center and storage network services/technologies.
c. Data centre routing and switching technologies (e.g. vPC FabricPath STP first hop
duplication VXLANACI MPLS OTV OSPF QOS BGP ISIS and Multicast).
d. Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus
2k3k5k 7k 9k).
e. Knowledge of common Cisco technologies solutions and hardware platform
Role & Responsibilities
Hands on Experience with DNAC & ISE
The NCE delivers the technologies solutions and services which customers need to expertly
manage their networks.
In this role you will be Cisco s face to the customer working in a fast-paced high-impact
environment as a visible contributor delivering on our commitments.
You need to be an experienced and creative problem solver comfortable with challenging the
status quo and rapidly responding to escalated issues.
Builds strong team relationships with other Customer Support Engineers. Enjoys sharing
knowledge.
Connects directly with Cisco customers and builds effective working relationships while solving
their issues.
Manages customer expectations and always aims to leave the customers feeling valued and overall
positive about Cisco.
Provide problem root-cause analysis at the network infrastructure and application level and
produce detailed technical reports that include root cause next steps and recommendations for
corrective and preventive actions.
Review and analyse trends and assist in providing quarterly reports detailing corrective action
plans planned for the next quarter.
Shorten the time to resolution during complex situations by using knowledge of the customer
network and their operations.
Leverage industry best practices and detailed understanding of the customer s infrastructure.
Setting up weekly cadences to review technical issues.
Review historic customer data to identify trends and enable problem management
Handle multiple customers for aforementioned needs remotely or onsite.
You will be part of Ciscos CX (Customer Experience) Organization. You will work very closely with
our HTOM HTTS CSEs NCEs SEs as well as the Service Delivery Manager (SDM) aligned to this
engagement.
Technical Expertise Desired: DataCentre (Nexus) 5 -8 years
a. Understanding of IP/TCP networking and security concepts.
b. Data center and storage network services/technologies.
c. Data centre routing and switching technologies (e.g. vPC FabricPath STP first hop
duplication VXLANACI MPLS OTV OSPF QOS BGP ISIS and Multicast).
d. Cisco UCS portfolio and Data Center environments including Nexus Series Switches (Nexus
2k3k5k 7k 9k).
e. Knowledge of common Cisco technologies solutions and hardware platform
isis,security concepts,cisco,ip/tcp networking,nexus series switches,data center technologies,aci,stp,dc,storage network services,vxlan,qos,dnac,routing and switching technologies,otv,vpc,ise,nexus,bgp,cisco ucs,fabricpath,ospf,multicast,data center,mpls
Employment Type
Full Time
Key Skills
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