Chargeback/Dispute - SME/SPE - Pune
Chargeback/Dispute - SME/SPE - Pune
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Job Description
Job Description
Effective Job Requisitions- Dispute Operations / Fraud & Claims-Reg-E (No Provisional Credit)
Essential Qualifications: Graduate / Postgraduate
Location: Pune 5 Days WFO US Shift 2 Way Cab Provided
Interview Mode: Online
Department: Operations Banking & Financial Services
Reports To: Process Lead / Team Manager
Relevant Experience (In Years):
Graduate / Postgraduate with a minimum of 1.5 years of experience(SPE) & with a minimum of 3 years of experience in US Banking Industry and good academic profile in Fraud and disputes claims
Job Summary:
We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance excellent case investigation skills and the ability to make accurate decisions based on supporting documentation and transaction history.
Key Responsibilities:
Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions.
Handle end-to-end case management including intake research and resolution of Reg-E claims within regulatory timeframes.
Review transaction history merchant data and any supporting documentation to determine liability.
Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided.
Document findings clearly and accurately in the case management system.
Communicate with internal departments and external parties (e.g. merchants processors) for further investigation when required.
Identify patterns of fraudulent activity and escalate suspicious cases for further review.
Maintain high standards for accuracy compliance and productivity.
Key Skills & Competencies:
Good understanding of US banking processes especially related to Fraud and Dispute Investigation.
In-depth understanding of Reg-E (Electronic Fund Transfer Act)
Strong attention to detail and accuracy while processing the Investigation
Analytical thinking with good problem-solving skills.
Ability to work in a fast-paced environment and manage multiple priorities.
Good communication skills (verbal and written).
Ability to work in a team-oriented deadline-driven environment.
Preferred Skills:
Experience in a financial institution or BPO handling U.S. banking processes.
Understanding of chargeback lifecycle fraud trends Fraud/Dispute Investigations and risk management.
Compliance and quality-focused approach to work
Employment Type: Full-Time / Permanent Work from office.
Designation: NPC Senior Process Executive(SPE) / Process Specialist(SME) Effective Job Requisitions- Dispute Operations / Fraud & Claims-Reg-E (No Provisional Credit) Essential Qualifications: Graduate / Postgraduate Location: Pune | 5 Days | WFO | US Shift | 2 Way Cab Provided Interview Mode: Online Department: Operations Banking & Financial Services Reports To: Process Lead / Team Manager Relevant Experience (In Years): Graduate / Postgraduate with a minimum of 1.5+ years of experience(SPE) in US Banking Industry and good academic profile in Fraud and disputes claims Job Summary: We are looking for a detail-oriented and analytical Dispute Analyst to handle debit card disputes under Regulation E, where no provisional credit is issued during the investigation period. The ideal candidate should have a strong understanding of Reg-E compliance, excellent case investigation skills, and the ability to make accurate decisions based on supporting documentation and transaction history. Key Responsibilities: Investigate Reg-E related consumer disputes with multiple transactions primarily debit card transactions. Handle end-to-end case management, including intake, research, and resolution of Reg-E claims within regulatory timeframes. Review transaction history, merchant data, and any supporting documentation to determine liability. Ensure compliance with Reg-E guidelines while managing cases where provisional credit is not provided. Document findings clearly and accurately in the case management system. Communicate with internal departments and external parties (e.g., merchants, processors) for further investigation when required. Identify patterns of fraudulent activity and escalate suspicious cases for further review. Maintain high standards for accuracy, compliance, and productivity. Key Skills & Competencies: Good understanding of US banking processes, especially related to Fraud and Dispute Investigation. In-depth understanding of Reg-E (Electronic Fund Transfer Act) Strong attention to detail and accuracy while processing the Investigation Analytical thinking with good problem-solving skills. Ability to work in a fast-paced environment and manage multiple priorities. Good communication skills (verbal and written). Ability to work in a team-oriented, deadline-driven environment. Preferred Skills: Experience in a financial institution or BPO handling U.S. banking processes. Understanding of chargeback lifecycle, fraud trends, Fraud/Dispute Investigations and risk management. Compliance and quality-focused approach to work Employment Type: Full-Time / Permanent Work from office.
Education
Graduate
Employment Type
Full Time
