Senior Student Experience Consultant
Senior Student Experience Consultant
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Not Disclosed
Salary Not Disclosed
1 Vacancy
Job Description
Key Performance Indicators
- Consistently meet or exceed student enrolment targets (both retention and new acquisition)
- Meet productivity metrics as set with manager (typically 250 calls per week and 25 Inbound Calls)
- Consistently achieve 80% call quality
- Qualify leads effectively understanding student needs and clearly articulating program benefits and career outcomes.
- Use CRM systems to track lead activity follow-ups and manage the enrolment pipeline.
- Hit and exceed weekly KPIs and study period targets.
Stakeholder Engagement
- Work collaboratively with marketing operations and academic teams to ensure a seamless student experience.
Subject Matter Expertise
- Stay up to date with program offerings industry trends and competitor activity.
- Deep understanding of the full range of postgraduate programs offered by UNSW and SIM including course structures entry requirements and key differentiators
- Ability to clearly articulate the value outcomes and career pathways associated with each postgraduate program
- Up-to-date knowledge of program updates delivery modes (online/on-campus) and industry alignment
- Confident in addressing detailed questions about course content specialisations duration and progression opportunities
- Strong familiarity with admissions criteria recognition of prior learning (RPL) and pathways into postgraduate study
- Actively keeps informed about trends in postgraduate education relevant to UNSW and SIM offerings
- Ability to clearly articulate the value outcomes and career pathways associated with each postgraduate program
- Skilled at matching prospective students goals and professional backgrounds with the most suitable program options
- Trusted resource for internal teams and prospective students seeking guidance on the postgraduate portfolio
Other duties as assigned
Qualifications :
Education
- HIgher education or experience in relevant industries
Experience
- Proven ability to understand and prioritise a sales pipeline relative to sales cycle.
- Demonstrated achievement of sales targets or KPIs in previous roles.
- Proven learning agility quickly comprehending complex product and service offerings and being able to translate to a consultative sales conversation with prospective students.
- Demonstrated horizontal and informal leadership ability fostering a positive and productive team environment.
- Demonstrated ability to facilitate effective collaboration across teams
- Proven ability to be a champion for team culture promoting a collaborative and supportive atmosphere.
- Knowledge of partner operations is highly valued including but not limited to partner policies processes and program portfolio.
- Ability to thrive in a dynamic rapidly evolving work environment displaying a growth mindset that embraces change & implements continuous improvement initiatives.
- Experience within the Education Industry is highly valued.
Technical
- Proficiency in Microsoft Office Suite.
- Proficient in using CRM and telephony systems to streamline and enhance operational efficiency.
Special Requirements
- Adaptability to accommodate varying shifts across a range of hours.
- Adaptability to move between partners to meet business needs.
- Self motivated and independent capable of managing tasks effectively with minimal supervision.
- Availability to work on different shifts; standard working hours: Monday Friday 9AM 6PM rotational shifts may be required including occasional late shifts (12PM 8PM) and weekend shifts
- Saturday shifts when required (1-2 times every 2 months).
- Occasional travel may be required.
Additional Information :
At Keypath we put our people first. Were committed to creating a flexible inclusive and supportive work environment where you can thrive. Heres what you can expect as part of our team:
Benefits and Rewards:
- Hybrid work arrangement
- Competitive compensation package Base salary plus uncapped individual and team-based incentives
- All necessary equipment for success including a laptop
- Remote onboarding program to get you up and running
- Access to health and wellbeing programs including Employee Assistance and Mental Health Days
- Learning and growth opportunities such as LinkedIn Learning Career Development Programs and Learning Labs
- Employee-led initiatives like Culture Club Team Green Sustainability and more
- Company events and activities both in-office and remote
Why Keypath
- Global EdTech Leader: Be part of an industry thats rapidly growing.
- Transform the World: Contribute to global upskilling and reskilling efforts.
- Make an Impact: Help address future economic and social challenges.
Join Keypath and make a difference. We welcome applicants from diverse backgrounds and are committed to offering inclusive support throughout the recruitment process.
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
