Senior Consultant - Dgtl. Trnf.
Senior Consultant - Dgtl. Trnf.
Employer Active
Job Alert
You will be updated with latest job alerts via email
Share
Job Alert
You will be updated with latest job alerts via email
Job Description
Delivering end-to-end contact center digital transformation projects for global clients Running consulting engagements and being accountable for committed Client outcomes Building curated transformation solutions for prospective and existing clients Market research across best-in class practices contact center demands evolving trends etc. Participate in pre-sales activities for digital transformation identify opportunity pitch the right digital solution solution building business case creation etc. Developing and creating collateral new capabilities working closely with cross-function teams (internal and external) Understand client digital transformation needs & consult/provide customized solutions develop business case Well versed with process diagnostics due-diligence blueprinting activities etc. and savvy with PowerPoint and Excel Understand propose and pitch the key levers/differentiators to new/existing customers for transformation journey Participation in special / strategic projects from time to time Excel in developing strong client dialogue across all levels- Experience in conducting design thinking workshops to re-imagine customer journeys future operating model best in-class practices- Experience in CX transformation opportunity identification solutioning comparative studies keeping in mind customer effort reduction improve straight through processing- Exposure to contact center economics through improved channel containment right channeling methodology etc.
Qualifications :
Minimum academic qualification: MBA (preferred) College Graduates (13 Years) basis our specific role requirement education proofs to be submitted at the time of joining/offers System working knowledge required: Basic Computer Knowledge (Citrix ADUC Windows OS basic internet and web-based applications) Language proficiency (English) - Good/ Excellent Black Belt Certified Should possess good analytical skills communication and negotiation skills. Excellent knowledge of Excel Word Power point & Minitab. Well versed with digital platforms across tools technologies automation analytics etc. Strong team player who thrives when working in a fast paced high energy and project oriented environment and accustomed to driving outcomes Action and results oriented self-driven person with high energy level analytical and structured quality focused and adaptable Flexible and capable of domestic and international travel
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
