Executive Steward
Executive Steward
Posted on :
23-07-2025
Employer Active
1 Vacancy
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Job Description
Responsible for the management of all aspects of the Stewarding Department functions in accordance with hotel standards. Directs implements and maintains a service and leadership philosophy which serves as a guide to respective staff.
- Consistently offer professional friendly and proactive guest service while supporting fellow employees
- Communicate all departmental policies procedures and other required service standards
- Monitor & maintain the sanitation of kitchen equipment and other areas within the hotel
- Prepare monthly reports on shortages in china silverware and equipment and requisition replacements as required while following budget guidelines
- Oversee the scheduling and labor management of stewarding employees
- Oversee ordering of chemicals and operating supplies
- Work closely with the Banquet department to deliver equipment and food in timely manner
- Attend Banquet Event Order meetings and communicate changes to hourly team
- Work closely with equipment vendors to procure the best product for the best price
- Manage performance of the team
- Prepare and distribute assignments for Stewarding staff and review priorities
- Monitor all work areas for compliance with State Health regulations and Hotel requirements; follow through on any violation
- Coordinate and assist with Banquet function requirements as assigned
- Assist Stewarding staff with their job functions where needed to ensure optimum cleanliness and service standards
- Maintain complete knowledge of and comply with all departmental policies/service procedures/standards.
- Maintain complete knowledge of correct maintenance and use of equipment. Use equipment only as intended.
- Anticipate guests needs respond promptly and acknowledge all guests however busy and at any time of day.
- Always maintain positive guest relations.
- Resolve guest complaints ensuring guest satisfaction.
- Monitor and maintain cleanliness sanitation and organization of assigned work areas.
- Maintain complete knowledge of:
- anticipated business levels in each outlet per meal period.
- daily house count.
- scheduled in-house group activities locations and times.
- correct chemical handling procedures.
- Inspect all work areas and document discrepancies to be rectified. Develop action plan if needed.
- Inspect the quality of work performed by Night Cleaners and resolve deficiencies.
- Ensure scheduled cleaning tasks are completed within specified time frames.
- Communication status of Service Company with Executive Chef.
- Meet with the Executive Chef and review the Kitchen needs daily.
- Maintain close communication with F&B Managers working to supply their equipment needs.
- Review the Kitchen and Restaurant service needs from Stewarding throughout the shift and ensure that all requirements are met according to specifications.
- Accommodate requests for additional wares expediently and courteously. Follow up on delivery of all such items.
- Review B.E.O.s (Banquet Event Orders) at weekly meeting and resolve discrepancies. Determine staffing level and equipment needs. Prepare equipment set-up sheets and ensure follow-through on Banquet support needs required from Stewarding.
- Establish par levels and storage requirements for supplies and equipment. Complete requisitions to replenish shortages or additional items needed for the anticipated business.
- Check storage areas for proper supplies organization and cleanliness. Instruct designated personnel to rectify any cleanliness/organization deficiencies.
- Ensure that all items are stored in accordance with State/Local Health and Fire Departments regulations and according to hotel requirements.
- Establish a cleaning schedule for all tasks to be completed on a daily/weekly/monthly/quarterly basis ensuring that all areas are routinely cleaned.
- Develop checklists for employees to follow when completing scheduled cleaning tasks.
- Establish and monitor compliance with recycling/conservation specifications.
- Establish and review labor costs chemical cost per cover daily expenses and breakage; resolve discrepancies with accounting. Track actuals against budget.
- Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands while adhering to budget needs.
- Ensure that staff report to work as scheduled. Document any late or absent employees.
- Coordinate breaks for staff.
- Assign work duties to staff in accordance with departmental procedures. Communicate additions or changes to the assignments as they arise throughout the shift.
- Conduct pre-shift meetings with staff and review all information pertinent to the days business.
- Inspect grooming and attire of staff; rectify any deficiencies.
- Inspect plan and ensure that all materials and equipment are in complete readiness for service; rectify deficiencies with respective personnel.
- Constantly monitor staff performance in all phases of service and job functions; rectify any deficiencies with respective personnel.
- Provide feedback to staff on their performance. Handle disciplinary problems and counsel employees according to hotel standards.
Qualifications :
- University or College degree in a related discipline preferred
- 5 years experience in food service janitorial supervisory position.
- Previous leadership experience in a Stewarding department required
- Strong interpersonal and problem solving abilities
- Computer literate in Microsoft & Windows applications required
- Ability to coordinate a team work well under a fast paced & high pressure environment driven to remain calm & courteous at all time and hold the needs of a guest with high priority.
- Knowledge of proper cleaning techniques requirements and use of equipment/machinery
- Understands financials of the department
- Highly responsible reliable & dependable
- Knowledge of proper chemical handling.
- Fluency in English both verbal and non-verbal.
- Provide legible communication and direction.
Additional Information :
Whats in it for you:
- Paid time off
- Medical Dental and Vision Insurance 401K
- Complimentary Shift Meal
- Employee benefit card offering discounted rates in Accor worldwide
- Learning programs through our Academy designed to sharpen your skills
- Ability to make a difference through our Corporate Social Responsibility activities such as Planet 21
- Career development opportunities with national and international promotion opportunities
Remote Work :
No
Employment Type :
Full-time
Employment Type
Full-time
Key Skills
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