Audience Support Advisor
Audience Support Advisor
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Job Description
Job no: 504865
Work type: Ongoing Full Time
Location: Sydney
Categories: Customer Experience
- Ultimo NSW Location
- Iconic media organisation in Australia
- Base salary $77K to $94K
The Role
The ABC is looking for an Audience Support Advisor to join our small customer service team and assist in handling written feedback and complaints ensuring issues are addressed promptly and effectively.
The Job
- Triage audience feedback and complaints under general direction resolve or escalate following ABCs Complaints Handling procedures
- Perform administrative tasks: categorise and log audience contacts help prepare regular reports and update training materials knowledge bases and templates
- Manage cases by liaising with other teams within the ABC to resolve audience concerns.
- Provide training and guidance to the Audience Support team
Position Description:AUDIENCE SUPPORT ADVISOR updated
About You
Youll be a problem-solver with excellent communication skills.
Youll have:
- Relevant tertiary qualifications or equivalent experience in customer service with an emphasis on written complaint handling
- Strong computer skills able to use various applications and customer management tools. (Resolve and Zendesk experience would be beneficial).
- Excellent customer service focus; able to deal diplomatically and understand audience needs
- Advanced written and verbal communication; build effective relationships and communicates clearly
- Able to manage workload set priorities and meet deadlines while working in a collegiate team environment
- Good problem-solving skills and understanding of ABCs products and services
What we can offer you:
- 15.4% ABC Nominated Super.
- Paid parental carers and supporting partner leave.
- Salary packaging.
- ABC Mentoring.
About ABC Audiences
ABC Audiences is made up of a passionate group of marketing brand creative audience experience UX audience insights and support specialists who have audiences at the heart of all they do. Theyre responsible for leading the ABCs brand and audience strategies acquiring and engaging audiences both within our broadcast and digital ecosystems and working collaboratively with partner divisions to lead an integrated approach to audience insights branding acquisition and retention strategies and communication.
More info:
In line with our focus on diversity and inclusion applications are strongly encouraged from Indigenous Australians people from a range of cultural and linguistic backgrounds people with disability and LGBTQIA individuals. The ABC also aims to achieve a gender-balanced workforce.
To request recruitment and selection information in alternate formats request adjustments or if you have accessibility requirements please contact
If you want to know more please contact Ruth McGuire Supervisor Audience Support Team on 139 994.
We are unable to accept email applications please ensure that you submit your application via the online portal.
For more information on working at the ABC visit respectfully request that Recruitment Agencies do not submit applications for this position.
Advertised: AUS Eastern Standard Time
Applications close: AUS Eastern Standard Time
Required Experience:
Unclear Seniority
Employment Type
Full-Time
