Business Operations Analyst (Hybrid/Telework) (English Services)

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Work at CBC/Radio-Canada

At CBC/Radio-Canada we create content that informs entertains and connects Canadians on multiple platforms. Our successes and accomplishments are driven by embodying and upholding values which include creativity integrity inclusiveness and relevance.

Do you think you have the ability and drive to keep up with this exciting ever-changing industry Whether it be in front of the camera on air online or behind the scenes you would be joining a team that thrives on making connections and telling stories that are important to Canadians.

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This role is a hybrid work arrangement. Work schedule to be discussed with Hiring Manager according to the guidelines defined by the department.

Your role

As an Operational Business Analyst you will provide day-to-day operational support to the members of the Media Solutions team. You will take an active role in departmental initiatives involving business processes and technology to increase overall productivity and revenue.

Your duties will revolve around building and maintaining regular contact with users regarding reports procedures training materials and opportunities. You will also be responsible for assessing the impact of software upgrades on processes and communicating changes to users and other team members.

You will advise users how to utilize systems and tools to achieve business objectives ensure revenue retention and coordinate with areas outside of Media Solutions in order to provide smooth integration points and prevent loss of data. You will perform analysis on current business practices and technology and recommend process improvements to increase operational efficiency and cost-effectiveness. Working in collaboration with other departments you will devise requirements and testing methods for new processes and for fixing bugs.

Additionally you will assist with change management as it relates to new activities and processes as well as participate in strategic planning and new business process decision-making.

We are looking for a candidate with the following:

• University degree in business and/or equivalent plus three (3) years related work experience.

• Extensive knowledge of OnAir and ADvendio.

• Broad knowledge of business and production processes along with detailed knowledge of functions regularly performed by revenue ad operations sales operations and media creativity operations.

• Good understanding of applications and knowledge of the process flow between OnAir & ADvendio with satellite systems (examples: MAX self serve platform Triton GAM).

• Advanced Salesforce and/or other CRM knowledge.

• Advanced skills in MS Office applications specifically Word Excel and PowerPoint.

• Solid knowledge of Google applications.

• Experience training team members of varying knowledge and skill levels.

• Excellent interpersonal skills and highly experienced at dealing with clients/users at all levels individually and in groups.

• Excellent verbal and written communication.

• Excellent technical writing skills.

• Ability to analyze root causes of operational problems and provide resolutions.

• Superior organizational skills with the ability to prioritize and resolve multiple issues.

• Advanced proficiency in English (spoken and written). Bilingualism (English and French) is required.

• Travel and/or working on evenings/weekends may be required.

Candidates may be subject to skills and knowledge testing.

We thank all applicants for their interest but only candidates selected for an interview will be contacted.

As part of our recruitment process candidates who advance to the next

step will be asked to complete a background check. This includes:

• A mandatory Criminal record check.

• Other background checks may be conducted based on the operational requirements of the position.

CBC/Radio-Canada is committed to being a leader in reflecting our countrys diversity. Thats because we can only create and tell the stories that connect Canadians by having a workforce that mirrors the ever-changing makeup of our country. Thats why we as an employer value equal opportunity and nurture an inclusive workplace where our individual differences are not only recognized and valued but also extend to and pervade all the services we provide as Canadas public broadcaster. For more information visit the Diversity and Inclusion section of our website. If you have accommodation needs at this stage of the recruitment process please inform us as soon as possible by sending an e-mail to .

You are invited to consult and familiarize yourself with our Code of Conduct which can be found on our corporate website. All employees must adhere to the Code as a condition of employment. We also invite you to take a look at our policy on conflicts of interest. In the event that you become an employee it will be important to inform us as quickly as possible of any situation that because of your hiring constitutes or could appear to constitute a conflict of interest.

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