Community and Family Services Coordinator
Community and Family Services Coordinator
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Job Description
Who We Are
For more than 130 years The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church each year we help more than 2 million people providing necessities such as food clothing and shelter. In addition we support people experiencing unemployment addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission vision and values of hope service dignity and stewardship. As a faith- and values-based organization we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The Community Ministries Coordinator provides holistic leadership to a limited range of community-based programs in accordance with The Salvation Army mission values and standards.
ACCOUNTABILITIES:
- Serves actively as a member of the management team for the Corps/Centre
- Ensures that the Gospel of Jesus Christ is exemplified in the performance of all job responsibilities.
- Gives oversight to and facilitate community ministries programs ensuring ministry objectives are consistently accomplished and that a spiritual focus is applied to all program initiatives
- Provides spiritual guidance when appropriate and uses opportunities to pray with and share the Gospel of Jesus Christ with
- clients staff and volunteers (linking clients to the church programs where possible)
- Through empathetic care and with a non-judgemental approach provides intake services client assessment emergency assistance.
- Provides direction and support to all community ministries staff so that they may develop spiritually and to ensure that they work together to achieve the purposes of the organization and enhance the ministries of The Salvation Army
- In conjunction with Corps Officers develops strategies and recommendations for staff and volunteer development handles recruitment orientation performance management and terminations
- Assists the Corps Officer with ongoing strategic planning to ensure programming reflects client needs as these may evolve in our changing socioeconomic climate
- Provides input into the preparation of an operating budget for the community ministries programs and monitors/manages financial performance accordingly
- Provides input in the development and implementation of policies and procedures for Community Ministries programs
- Works with the Corps Officer to ensure that programs meet contractual legal and internal accreditation requirements
- Networks with The Salvation Army government and community social service providers to coordinate resources for the benefit of clients and program
- Engage and implement a local Emergency Response Plan assisting with provincial/federal emergencies as required
- May coordinate/organize annual donation and fund-raising efforts and/or special or seasonal programs (Christmas Kettle Campaign Food Drives Donation Drives Christmas Hamper Toy Distribution Summer Camps Community Dinners etc.)
- May provide visibility for The Salvation Army within the community through service club participation media relations general public relations etc.
- Maintains confidentiality and keeps accurate client files and statistical records in the Link2Feed database
- Assists in the organization maintenance general cleanliness protocols of the Community Ministries Office and The Salvation Army building.
- Drives large vehicle (EDS -Food Truck) to various locations around the city.
- Works under the direction of the Corps Officers
- Performs other duties as assigned
CRITICAL RELATIONSHIP MANAGEMENT:
Corps Council.
Internal: DHQ/THQ Corps Officers volunteers staff.
External: Community clients governmental agencies.
MANAGERIAL/TECHNICAL RESPONSIBILITIES:
Reports directly to the Corps Officer.
Direct reports: First-line manager to a team of Community and Family Support Workers and volunteers.
FINANCIAL AND MATERIAL MANAGEMENT:
Moderate material responsibilities (program equipment goods food etc.).
Regular responsibility for minor financial matters and for wise use of own resources.
May be authorized to handle a credit card or cash (e.g. program donations fundraisers).
Some input to annual budget or revenue projections.
Maintain the department annual budget in collaboration with the Senior Leader.
The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner upholding our code of conduct.
WORKING CONDITIONS:
Working environment is typically in the office setting in generally agreeable conditions.
Some requirements to work outside or in a variety of locations may apply to some roles.
Ability to lift up to 29 pounds.
May be required to deal with challenging behaviours and verbal abuse.
Driving to various communities and ministry units (valid drivers license required).
Willingness to work evenings and weekends to meet program needs.
Flexibility in work schedule is required based on programming schedules.
The above responsibilities must be discharged in accordance with The Salvation Armys Mission Statement in a professional manner exemplifying Christian standards of conduct.
EDUCATION EXPERIENCE AND QUALIFICATIONS:
Willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
Work in compliance with OH&S Act and Regulations and abide by The Salvation Armys health and safety policies and procedures.
Alternative combination of education and experience may be considered.
Education Qualifications and Certifications:
Completion a formal college or university program or degree of 3 academic years in a related field.
Current CPR/First Aid Certification or willingness to obtain.
Ability to provide or willingness to obtain a First Aid/CPR Certification and Non-violent Crisis Intervention and Prevention Certifications.
Alternative combinations of education and experience may be considered.
Experience and Knowledge:
Minimum 3 years of prior related supervisory/team lead experience including experience working with children and youth and experience in community and social services programs.
Strong computer skills and experience using Microsoft Office Suite.
Proven ability to manage coach and motivate.
Knowledge of community-based resources and experience networking with government and social service agencies.
Understanding for individuals of diverse social and cultural backgrounds.
Skills and Capabilities:
Strong understanding of community development and a demonstrated ability to create and foster strong relationships with community partners resulting in mutually beneficial collaboration.
Knowledge of community-based resources Salvation Army programs and resources and experience networking with government and social service agencies.
Committed to service excellence with a base knowledge of human resource management and leadership principles as they relate to non-profit organizations; able to lead coach inspire and motivate teams to reach their full potential thus enhancing organizational effectiveness.
Able to establish and maintain positive working relationships with others both internally and externally with effective negotiation skills and a non-judgmental approach as well as the ability to work in a consultative diplomatic and tactful manner.
Strategic thinker: able to see the big picture develop effective plans/strategies and evaluate their effectiveness in order to improve operations and programs and source new opportunities.
Effective analytical problem solving and evaluation skills with an ability to investigate and initiate corrective action in order to successfully resolve problems issues and conflict.
Competency in making and implementing effective decisions with strong organizational interpersonal time management and communication skills both oral and written.
Demonstrate a high level of integrity good judgment and maintain appropriate professional boundaries and confidentiality.
Demonstrated understanding of and compliance with all relevant federal and provincial legislation e.g. the Employment Standards Act Human Rights Act Occupational Health and Safety WHIMIS Ministry of Labour etc.
Demonstrated skills/knowledge of Funding/Grant submissions/programs.
Knowledge of current community challenges and opportunities relating to the mission of the organization.
Ability and willingness to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army in its sole discretion (i.e. The Salvation Army Abuse Registry) and provide an original copy of a Background Check screening.
Compensation:
The target hiring range for this position is $24.86 to $31.08 with a maximum of $37.29.Placement in the salary range will be based on factors such as market conditions internal equity and candidate experience skills and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email if you have a need for any accommodation and we will be pleased to discuss this with you.
Required Experience:
IC
Employment Type
Full-Time
