Call Center Representative
Call Center Representative
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Job Description
Summary of Job:
Call Center Representative - will field incoming calls and handle them appropriately. Representative is responsible for providing optimal customer service while answering questions and interacting with callers.
Essential Functions:
Respond to questions from the public over the phone
Log calls and caller information
Learn LA/SPCA protocols to answer questions effectively
Transfer out calls when necessary
Educate the public on responsible pet ownership
Promote and support the LA/SPCAs programs and mission
Willingness and ability to learn about cat and dog behavior common issues and ways to address them in order to make good adoption matches and to keep animals in homes.
Maintain a professional and friendly demeanor and provide good customer service
Working courteously and cooperatively with other staff members and volunteers
Maintain confidentiality regarding all calls
Treat all animals humanely properly and with compassion at all times regardless of the situation or circumstance and promoting a humane and caring attitude toward all animals.
Other duties as requested by Supervisor
Education and/or Experience:
Must have a high school diploma or G.E.D. some college preferred
One year of customer service experience preferred
Some data and analytics experience preferred
Minimum Qualifications (or skills and knowledge):
* Spanish speaking candidates will have priority
Must be able to pass a criminal background check and pre-employment substance screening & physical
Strong interpersonal skills. Must be personable outgoing patient professional and able to get along well with a variety of people.
Must be PC and Excel proficient and able to handle multiple tasks at one time.
Excellent written and oral communications skills.
Maturity good judgment and a professional personal appearance.
Flexibility ability to manage multiple tasks.
The ability to remain pleasant and calm even in stressful situations.
The ability to ask appropriate questions to gather information along with the ability to feel and show empathy for others.
Physical Requirements:
Should not be allergic to animals; must be able to work around all animals
Working Environment:
Potentially subject to animal bites and scratches
Works in an area with a high noise level.
Some remote work available
Benefits include but not limited to:
- Health Insurance Life Insurance 401K match
- PTO and paid holidays
- Qualification and assistance for Public Service Loan Forgiveness
Salary Range: $15.00 - $18.75 per hour (commensurate with experience)
Required Experience:
Unclear Seniority
Employment Type
Full-Time
