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You will be updated with latest job alerts via emailThe Group Reservations Supervisor is responsible for supervising coaching and mentoring the Group Reservations Representatives and Auditors in addition to the CCSL Representatives in their daily duties. The Supervisor must be knowledgeable in all aspects of the department able to provide direction and guidance to the team and ensure consistent achievement of departmental goals and service levels.
Job Functions
Assists with building and leading a high-performing team of Group Reservations Coordinators Auditors and CCSL Representatives with a goal of achieving and exceeding key departmental measures.
Assists with training new team members maintaining departmental training material preparing and presenting new procedures to existing team members and tracking the completion of annual refresher training modules.
Is responsible for identifying and swiftly communicating concerns or potential issues to Management.
Prepares departmental goals and incentive tracking reports.
Maintains accuracy of resource information and functionality of time saving programs to ensure efficiencies in the department.
Assists with assigning Sales Contracts to Group Reservations Representatives to ensure that workload is balanced and high customer service levels are achieved.
Assists with the processing of reservation errors and lead distribution errors to identify areas of improvement.
Assists with analyzing calculations of comps rebates commission attrition or audits as defined in the groups Sales Contract in the event such calculations are disputed.
Will be required to create group codes templates rate plans create and apply billing profiles to reservations input or monitor inventory enter rooming lists and assist with interpretation of Sales Contracts.
Qualifications:
Education:
Experience:
Abilities:
Desired Skills:
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities duties and skills required of personnel so classified. Caesars Entertainment reserves the right to make changes to the job description whenever necessary. As a part of Caesars Entertainments employment process finalist candidates will be required to complete a drug test and background check prior to an offer being extended. Caesars Entertainment Inc. is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race national origin gender age religion disability sexual orientation veteran status or marital status.
Required Experience:
Manager
Full-Time